A Grand Hotel is looking for a seasoned and highly intelligent hotel professional with outstanding management skills and extensive handson experience to fill the General Manager Position. The General manager is responsible for all aspects of operations at the hotel to daytoday staff management and guests and should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture maximized operations and guest satisfaction. Work Very closely with the board of directors and other stakeholders. Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. The General Manager would also be required to manage between profitability and guest satisfaction measures.

Responsibilities:

Oversee the operations functions of the hotel as per the Organizational chart.
Hold regular briefings and meetings with all heads of departments.
Ensure full compliance with Hotel operating controls SOPs policies procedures and service standards.
Lead all key property issues including capital projects customer service and refurbishment.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
Manage ongoing profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and longterm strategic goals for the property.
Develop improvement actions and carry out cost savings.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotels business reports daily and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms Food & Beverage Admin & General are on target and accurate.
Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial report for the owners and stakeholders.
Draw up plans and budgets (revenues costs etc.) for the owners.
Helping in the procurement of operating supplies and equipment and contracting with thirdparty vendors for essential equipment and services.
Act as a final decisionmaker in hiring key staff.
Coordination with HODs for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads daily.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and developing strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization Occupational Health & Safety Act fire regulations and other legal requirements.

Requirements

A university degree in hotel management or a related field with Experience in opening managing or repositioning a hotel with a clear track record. Excellent computer system skills.
4 years of relevant experience working in a managerial position in hotels with fifty rooms or more or in reputable establishments with three stars or more.
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive handson experience. Available to work when needed including weekends holidays and nights.

Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills. 4 years of relevant experience working in a managerial position in hotels with fifty rooms or more, or in reputable establishments with three stars or more. The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.