PalmPay is a pan-African Fintech startup that presently operates in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with plans to expand into new markets this year. We are revolutionising the payment experience by making it simple and dependable for anybody to transfer money, pay bills, and purchase online.

1). Team Lead – Business Development Manager (POS)

Location: Opebi, Lagos

Job type: Full Time

Responsibilities
Merchant Acquiring:

Acquire all kinds of merchants in all sectors
Nurture and groom merchants to drive productivity
Reduce churn rate and increase optimization.
Key accounts merchants’ developments

People Management:

Manage people within your territory
Create potential for growth and development for reporting staff members.
Leadership trait
Maintain cordial and respectful relationships with business partners, merchants and prospective merchants

Requirements

Bachelor’s Degree in Business Administration, Finance, or related field
Proven experience in Business Development within PTSP/Fintech or related roles, with a minimum of [2 years] in a managerial capacity.
Strong leadership skills with the ability to motivate and develop teams.
In-depth knowledge of POS services, payment processing, and financial regulations.
Excellent analytical and problem-solving abilities.
Proficiency in data analysis and reporting tools.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment

Application Closing Date
Not Specified

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2). Merchant Operations Manager

Location: Opebi, Lagos
Job type: Full Time

Job Summary

The Merchant Operations Manager oversees all aspects of merchant operations, ensuring the smooth and efficient functioning of merchant services, transactions, and support.
They are responsible for managing a team, optimizing processes, and maintaining high levels of customer satisfaction.

Responsibilities
Team Leadership:

Lead and manage a team of merchant operations staff, providing guidance, support, and performance feedback.
Develop team members through training, coaching, and mentoring to enhance their skills and productivity.
Foster a positive and collaborative work environment, promoting teamwork and professionalism within the team.

Merchant Onboarding and Support:

Oversee the merchant onboarding process, ensuring timely and accurate setup of new merchants.
Provide support to merchants regarding account setup, transaction processing, and troubleshooting of issues.
Address escalated merchant inquiries and complaints, resolving issues promptly and effectively.

Process Optimization:

Continuously review and improve merchant operations processes to enhance efficiency, accuracy, and customer satisfaction.
Identify bottlenecks and inefficiencies in the operations workflow and implement solutions to streamline processes.
Collaborate with cross-functional teams to implement system enhancements and process improvements.

Risk Management:

Monitor and assess merchant transactions for potential fraudulent activity or compliance violations.
Implement risk mitigation strategies and controls to safeguard against fraud and ensure compliance with regulatory requirements.
Conduct regular reviews of merchant accounts to identify and address any potential risks or anomalies.

Performance Monitoring and Reporting:

Develop and maintain key performance indicators (KPIs) to measure the performance of merchant operations.
Monitor KPIs and performance metrics, analyzing trends and identifying areas for improvement.
Prepare and present regular reports on merchant operations performance to senior management.

Vendor Management:

Manage relationships with third-party vendors and service providers involved in merchant operations.
Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and service quality.
Coordinate with vendors to address technical issues, service disruptions, and other operational concerns.

Data Analysis and Insights:

Utilize data analytics tools and techniques to analyze merchant transaction data, identify trends, and extract actionable insights.
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of merchant operations.
Generate reports and dashboards to visualize data trends and communicate insights to stakeholders.

Requirements

Bachelor’s Degree in Business Administration, Finance, or related field
Proven experience in merchant operations or related roles, with a minimum of 3 years in a managerial capacity.
Strong leadership skills with the ability to motivate and develop teams.
In-depth knowledge of merchant services, payment processing, and financial regulations.
Excellent analytical and problem-solving abilities.
Proficiency in data analysis and reporting tools.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

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3). Senior Procurement Specialist

Location: Opebi, Lagos
Job type: Full Time

Main Job Responsibilities

Develop and implement procurement strategies, policies, and procedures to optimize efficiency and cost-effectiveness.
Lead and mentor a team of procurement specialists, providing guidance and fostering their professional growth.
Collaborate with stakeholders to identify procurement needs, establish specifications, and evaluate potential suppliers.
Conduct market research and supplier evaluations to identify reliable and competitive vendors.
Negotiate contracts, pricing, and terms of the agreement to ensure favourable conditions for the organization.
Monitor supplier performance, resolve issues, and manage supplier relationships to maximize value and minimize risks.
Analyze procurement data and generate reports to track performance, identify trends, and propose improvements.
Stay updated with industry trends and procurement and supply chain management best practices.

Person Specification

Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
Relevant certifications are a plus.
Proven experience in procurement, purchasing, or supply chain management, preferably in a supervisory role.
Strong knowledge of procurement principles, practices, and regulations.
Excellent negotiation, communication, and interpersonal skills.
Analytical mindset with the ability to leverage data for informed decision-making.
Proficient in using procurement software and tools.
Ability to lead a team, delegate tasks effectively, and foster a collaborative work environment.
Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.

Deadline: Not Specified

How to Apply: Interested and qualified candidates should use the links below to apply:

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