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- ...'s products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors. The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and...
Lifebank
Ibadan, Oyoa month ago - ...customers with unparalleled access to smart, personalized, and convenient banking experiences. Job Title: Blended Customer Experience Agent – Personal Banking Location: Ibadan, Oyo Employment Type: Full-time Job Description The Blended CX Agent – Personal...
- ...customers with unparalleled access to smart, personalized, and convenient banking experiences. Job Title: Blended Customer Experience Agent (Business Banking/POS) Location: Ibadan, Oyo Employment Type: Full-time Job Purpose The Blended CX Agent – Business...
- ...Risk, Legal, and Customer Success to resolve disputes effectively. Represent Gamma Mobility in discussions with external recovery agents and legal teams when required. Requirements Minimum of 4 years Field Recovery experience Interpersonal and Negotiation...
- ...Contribute to soil sampling and data collection to support digital soil mapping in Northern Nigeria. Contribute to training of extension agents and farmers on climate-smart agriculture and ISFM. Ensure accurate data recording and maintain trial documentation for research...
- ...team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption. Job Responsibilities: ~ Prospecting and Identifying quality merchant/agent and...
- ...Job Summary: The RM manages and grows the POS agent network, ensuring agent satisfaction, retention, and profitability. Key Responsibilities: Recruit, onboard, and activate SSA agents. Drive account opening, loan bookings, and deposit mobilization...
- ...Job Summary: The DSO manages on-site terminal troubleshooting and POS repairs to reduce downtime and improve agent satisfaction. Key Responsibilities: Repair, replace, and reconfigure POS terminals. Log device issues and resolutions. Visit field...
- ...Onboarding Product Ownership Design and manage the end-to-end new user journey across all entry points (Mobile App, USSD, Chatbot, Agent Referrals, CAC registration). Continuously optimize onboarding funnels for speed, drop-off reduction, and regulatory compliance...
- ...Job Summary: The FSO is responsible for recruiting and activating POS agents, training them, and ensuring optimal usage of deployed terminals in their assigned territory. Key Responsibilities: Recruit, onboard, and activate SA/agents. Provide field...
- ...Job Summary: The CSR serves as the first point of contact for agents and customers, resolving issues via support channels. Key Responsibilities: Handle inquiries via phone, WhatsApp, email, and CRM tools. Track and close customer complaints and technical...
- ...with visa applications, passport requirements, and other necessary travel documentation. Requirements Experience as a Travel Agent, Travel Sales Executive, administrative or similar role. Strong proficiency in Microsoft Office Suite Exceptional sales and negotiation...
- ...customer satisfaction. Key Responsibilities Queue & SLA Management: Monitor live support queues and dynamically reallocate agents as needed. Maintain SLA performance ≥92% by managing team availability and response times. Produce daily and weekly queue performance...
- ...Requirements and Skills High School diploma; additional qualifications will be a plus. Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic...
- ...and ensure service levels are consistently maintained at or above 92%. Coordinate with supervisors to dynamically adjust queues, agent allocation, and issue resolution. Workforce Planning: Approve and optimize agent rosters to maintain occupancy rates between 75...
- ...efficient hotline operations, hardware fault resolution, and overall merchant satisfaction. The supervisor will manage a team of agents responsible for handling business banking queries, maintaining queue discipline, and ensuring the department meets its Service...
- ...with ASA (Average Speed of Answer) ≤20 seconds. Ensure abandonment rate remains below 5% through real-time queue management and agent readiness. Settlement & Reversals: Monitor and drive compliance with POS reversal SLA—ensuring ≥90% are resolved within 1 hour...
