Fibre Hub is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client’s specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.

Job Title: Customer Service Representative

Location: Omole.Ogba Junction, Lagos

Employment Type: Full-time

Job Brief

We are seeking a Customer Service Representative who will be responsible for promptly and effectively addressing customer queries and issues.
The tasks include providing accurate information, troubleshooting problems, and ensuring customer satisfaction.

Responsibilities

Provide excellent customer service by responding to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Keep accurate and detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate team member or manager
Stay up-to-date with product and service knowledge to effectively assist customers
Assist in developing and implementing customer service policies and procedures
Collaborate with other departments to ensure customer satisfaction and retention
Attend training and professional development programs to improve customer support skills

Requirements

Excellent communication skills in English
Ability to handle customer queries and complaints in a professional and empathetic manner
Familiarity with customer support software and tools
Strong problem-solving skills and ability to think fast
Flexibility to work in shifts, including weekends and holidays
Patience and ability to remain calm under pressure
Attention to detail to ensure accurate documentation of customer interactions
Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their resume to: hr@fibrehub.com.ng using the Job Title as the subject of the email.

Note: A male candidate is advised to apply for gender balance.

Customer Service Representative at Fibre Hub