Job Description

The Operations Manager is essentially the second-in-command to the General Manager (or acts as GM if the hotel is family-run).
As the hotel is modest in size, the Operations Manager takes on multiple roles — overseeing daily operations, coordinating departments, managing staff, ensuring guest satisfaction, and maintaining profitability.

Responsibilities
General Hotel Oversight:

Daily Supervision: Oversee all departments (Front Desk, Housekeeping, Food & Beverage, Marketing, Finance).
Guest Experience: Ensure guests receive consistent, high-quality service throughout their stay.
Problem Solving: Act as the escalation point for guest complaints or staff issues.
Shift Coverage: Step in when supervisors are absent or during emergencies.

Staff & Department Coordination:

Scheduling: Approve staff rosters for all departments to ensure adequate coverage.
Training: Organize cross-training sessions to improve staff skills and service standards.
Performance Monitoring: Evaluate department supervisors (front desk, housekeeping, marketing, finance) and provide coaching.
HR Liaison: Work with HR/owners on hiring, staff discipline, and retention strategies.

Financial & Administrative Oversight:

Revenue Monitoring: Review daily sales reports (rooms, restaurant/bar, events).
Cost Control: Monitor major expenses (diesel/generator, supplies, payroll).
Budget Support: Assist Accounts & Finance Manager in forecasting and budget reviews.
Vendor Management: Approve purchases, negotiate with suppliers, and ensure timely payments.

Guest Services & Quality Control:

Room & Facility Checks: Inspect rooms and public areas for cleanliness and maintenance issues.
Standards Compliance: Enforce hotel SOPs (Standard Operating Procedures) for service, safety, and hygiene.
Events Oversight: Supervise weddings, conferences, and banquets to ensure smooth execution.
VIP Handling: Personally welcome and check on VIP/corporate/NGO guests.

Safety, Security & Maintenance:

Security Oversight: Coordinate with security staff to ensure guest and staff safety.
Health & Safety: Enforce compliance with Nigerian health/safety standards.
Preventive Maintenance: Ensure regular checks on rooms, ACs, plumbing, generators, and kitchen equipment.
Crisis Management: Prepare for emergencies (power outages, fire, medical issues).

Marketing & Community Relations:

Local Partnerships: Collaborate with NGOs, government agencies, and corporates in Yola for steady bookings.
Event Marketing: Support the marketing team in promoting the banquet hall, restaurant, and special packages.
Community Engagement: Build goodwill with the local community and media (radio, churches, mosques, local businesses).
Guest Feedback: Review guest satisfaction surveys and online reviews to improve service.

Requirements

Candidates should possess relevant qualifications with experience.

Application Closing Date
25th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: adamawa.hotel@yahoo.com using the Job Title as the subject of the mail.

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Operations Manager