erpSOFTapp – We are a business consultancy company that believes in the disruptive power of using Odoo Enterprise Resource Planning. We are passionate about improving your business operations and your productivity. Our main focus is ensuring our clients can maximise their investment on a scalable platform like Odoo ERP.

Job Title: Customer Experience Representative

Location: Yaba, Lagos

Employment Type: Full-time

Key Accountabilities/Duties

Excellence:

To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
Ensure key stakeholders understand, support and buy into the vision.
You will advise/recommend action to the Executive Team to enhance our service and our customer offer
You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
You will ensure continuous improvement is sought and any changes are driven using customer feedback.
Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases
You will be directly responsible for the outputs and performance of a 3 departments

Qualifications

Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences.
Graduate with proven track record 1 – 2 years experience successfully managing business analyst teams and working in project delivery for clients.
Proficiency in English
Must be 23 – 25 years old
Strong verbal and written communication skills
Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
Operational understanding of internal departments to facilitate customer service objectives
Customer Service Experience is required.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should

Customer Experience Representative at erpSOFTapp