Job Purpose

To ensure the smooth, secure, and efficient operation of all factory-related ICT infrastructure, production systems, and communication networks.
The role supports manufacturing, logistics, and administrative functions by maintaining optimal system uptime, data integrity, and reliable connectivity between the factory and head office.

Key Responsibilities
Infrastructure & Systems Support:

Maintain, configure, and monitor all ICT hardware across the factory — including servers, computers, printers, scanners, PLCs, routers, switches, and UPS systems.
Ensure consistent uptime and performance of factory networks, CCTV systems, and ERP connections.
Diagnose and resolve hardware, software, and network-related issues promptly.
Collaborate with the Head Office ICT team for system upgrades, patch management, and cybersecurity compliance.

Software & ERP Support

Provide frontline support for ERP/MRP systems used in production, inventory, and procurement.
Assist end-users in generating reports, performing daily data entries, and troubleshooting software issues.
Maintain barcode scanners, production tablets, and factory automation tools to ensure seamless data capture.

Data Management & IT Security

Perform regular data backups of production and administrative systems.
Enforce IT security best practices — including access control, antivirus updates, and system monitoring.
Safeguard sensitive production and employee data in line with company data protection policies.

Network & Communication Systems:

Manage and maintain LAN/Wi-Fi connections across all factory departments.
Support communication tools such as email systems, VoIP phones, and internal intercoms.
Ensure uninterrupted communication between the factory and head office servers or cloud infrastructure.

Preventive Maintenance & Documentation:

Plan and execute preventive maintenance schedules for all ICT assets.
Maintain an accurate asset register for ICT equipment, software licenses, and warranty records.
Document all technical incidents, maintenance activities, and system performance reports for audit and review.

Requirements

Interested candidates should possess an HND / B.Sc Degree with 2-4 years experience
Strong troubleshooting, diagnostic, and analytical abilities.
Proficiency in Windows Server, LAN/WAN configuration, and basic networking protocols.
Experience supporting ERP or factory management systems.
Familiarity with CCTV, biometric access systems, and industrial automation networks (an advantage).
Excellent communication and teamwork skills with a proactive, service-oriented mindset.

Salary
N150,000 - N300,000 monthly.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title and Location as the subject of the email.

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ICT Officer / ICT Executive - Factory Operations