Position Summary

As a Recovery Officer you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles maintaining control protocols and leading a team of recovery agents with discipline fairness and agility.

Roles and Responsibilities

Work closely with field agents to track locate and secure assets flagged for recovery.
Execute recovery tasks in full compliance with SOPs safety protocols and local regulations.
Ensure recovered vehicles are securely returned documented and inspected upon receipt.
Maintain accurate and real-time logs of all recovery attempts customer interactions and asset handovers.
Complete recovery forms checklists and incident reports in a timely and complete manner.
Report daily activity and progress to the Recovery Lead.
Support community-level negotiations or interventions with customers guarantors or law enforcement as directed.
Maintain good working relationships with colleagues agents and external partners engaged in recovery.
Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.

Requirements

Bachelors degree in any discipline
Proven experience 1-2 years in field operations
Good understanding of logistics and fleet management.
Strong interpersonal and communication skills for engaging with drivers and customers.
Proactive detail-oriented and capable of working in a fast-paced dynamic environment.

Benefits

You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
You would work alongside passionate talented colleagues who share your commitment to excellence.
You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.