About the Role

We are seeking a highly organized, professional, and personable Office Administrator/Receptionist to join our team at London Academy Business School.
As the first point of contact for students, visitors, and stakeholders, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of our administrative functions.
This position is ideal for someone with excellent communication skills, strong administrative capabilities, and a passion for supporting education.

Key Responsibilities
Reception & Front Office Management:

Serve as the primary point of contact for students, prospective students, parents, and visitors, providing a warm and professional welcome
Manage incoming calls, emails, and correspondence, directing inquiries to appropriate departments
Maintain a clean, organized, and professional reception area at all times
Handle visitor registration and manage meeting room bookings

Administrative Support:

Provide comprehensive administrative support to academic and administrative staff
Prepare documents, reports, and correspondence using Microsoft Office Suite
Maintain accurate filing systems (both physical and digital) and ensure proper record keeping
Assist with student enrollment processes, documentation, and record management
Process and distribute incoming and outgoing mail and courier packages

Student Services:

Respond to student inquiries regarding programmes, admissions, and general information
Support prospective students with application queries and campus visit arrangements
Coordinate student appointments with academic advisors and administrative staff
Maintain confidentiality when handling sensitive student information

Office Operations:

Monitor and order office supplies and equipment as needed
Support event coordination including open days, orientations, and academic ceremonies
Liaise with external vendors and service providers
Assist with general administrative projects as assigned by management

Requirements
Education & Experience:

Minimum of B.Sc./HND in Business Administration, Office Management, or any relevant field
2–4 years of proven experience as a Receptionist, Front Desk Officer, or Office Administrator, preferably in an educational or professional services environment

Skills & Competencies:

Excellent fluency in spoken and written English
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Exceptional interpersonal and customer service skills with a professional demeanor
Strong organizational skills and attention to detail
Ability to multitask effectively and prioritize competing demands
Discretion and ability to handle confidential information with integrity
Proactive problem-solving skills and ability to work independently

Personal Attributes:

Warm, approachable, and cheerful personality
Professional appearance and conduct
Culturally sensitive and able to work with diverse populations
Patient and empathetic when dealing with student concerns
Adaptable and willing to take on varied tasks.

What We Offer

Competitive salary package
Opportunity to work in a dynamic educational environment
Professional development opportunities
Collaborative and supportive work culture
Contribution to transforming lives through quality education.

Application Closing Date
20th October, 2025.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: ikerowland@labs.org.uk using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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Office Administrator / Receptionist