Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria.
This role requires strong technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Job Description

Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
Strong understanding of SAP master data requirements.
Prior experience in managing SAP service requests (L1 tickets).
Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
Experience working on key projects involving SAP and other enterprise applications.
Effective individual contributor and collaborative team player.

Key Responsibilities
Provide Level 2/3 SAP Application Support:

Manage SAP Incidents and Service Requests:

Prioritize and manage incidents and service requests in line with defined SLAs and KPIs.
Escalate issues to relevant teams when necessary.

Profile Description

Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
Ensure the stability and optimal performance of SAP applications.
Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
Drive and manage medium-to-large scale SAP projects from initiation to completion, ensuring successful delivery within scope, time, and budget.
Analyze and interpret data to generate insightful management reports for informed decision-making.
Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
Champion continuous improvement in application support processes.

Requirements

Minimum of 6 years of hands-on experience with SAP applications.
Proven experience in managing Level 1 application support within a manufacturing environment.
Strong analytical skills with a keen aptitude for data analysis and management reporting.
Demonstrated experience in leading and managing IT projects, particularly within SAP.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
Proactive, problem-solving mindset with a commitment to continuous improvement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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IT Application Lead