Responsibilities

Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client registration – collect and input all necessary and accurate data from the client
Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Politely guide the client in the direction of the procedure/examination paid for.
Ensure proper filing and archiving of patient record in expected format.
Ensure usage of checklist/job order and proper check-out.
Refer client to feedback channels and compel compliance.
Anticipate guest needs and build rapport with customers.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
Ensure compliance with SOP, safety, health, and quality standard.
Maintain registration flow by accurately and efficiently moving patients through the process.
Interact with patients by answering questions, providing information, and keeping the reception area in order.
Maintain general filing system and files appropriate correspondence electronically or manually.
Responsible for report generation and dispatch in support of departmental goals and objectives.
Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
Timely processing orders, forms, applications, and requests.
Taking part in training and other learning opportunities to expand knowledge of company and position
Perform FDO duties for other branches by proxy when need arises.
Performs other general administrative tasks as directed by line manager.

Job Requirement

B.Sc. in Health Management, Basic Sciences or any relevant course
Experience in Diagnostics Industry
Excellent communication skills
Use of computer and Microsoft office
Attention to detail and skill in proper patient identification.
Time management
Ability to connect with several types of patients.
Consistently completes duties neatly, accurately in a timely manner.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should forward their Curriculum Vitae to: careers@echolab.ng using "Front Desk Officer - Garki" as the subject of the email.

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