Customer Service Lead

Job Title: Customer Service Lead
Company: Rage Media Group
Location: Abuja, Nigeria (Fully Onsite)

Job Overview:
As a Customer Service Lead at Rage Media Group, you will oversee our customer service operations, providing exceptional leadership and developing a highly efficient customer service team. This role is perfect for a dynamic, customer-focused professional who thrives in a fast-paced, digital-first environment.

Key Responsibilities:
* Manage and lead a team of customer service representatives and specialists.
* Develop and implement customer service policies and procedures.
* Ensure customer satisfaction and provide professional customer support.
* Maintain an orderly workflow according to priorities and set targets.
* Compile and analyze customer service reports to drive improvement.
* Communicate with clients and resolve any issues as efficiently as possible. 

Minimum Requirements:
* Bachelor’s degree in Business Administration, Communications, or a relevant field.
* At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
* Proven track record of managing and directing a customer service team.
* Strong command of CRM software and MS Office suite.
* Excellent written and verbal communication skills in English.

Desired Personality Traits:
* Exceptional leadership and decision-making skills.
* High emotional intelligence with a passion for service excellence.
* Ability to think analytically and strategically.
* Strong interpersonal skills with a knack for problem-solving.
* Adaptive and responsive to the dynamics of a working environment.

What We Offer:
* A well equipped work setup.
* Competitive salary and benefits.
* Opportunities for professional growth and development within the company.
* A vibrant, inclusive, and creative working environment.
If you are driven, enthusiastic, and ready to take the lead in transforming customer experiences, apply today to join Rage Media Group as our new Customer Service Lead!
To Apply:

Please send your resume and a cover letter outlining your suitability for the role to View email address on app.ismartrecruit.com. Make sure to include ‘Customer Service Lead’ in the subject line.