Housekeeping Supervisor

Key Responsibilities
Supervision of Housekeeping Staff:

• Supervise room attendants, cleaners, laundry attendants, and other housekeeping personnel.
• Allocate daily duties and room assignments.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Ensure staff follow hotel policies, SOPs, and safety procedures.

Guest Room Inspection:

• Inspect cleaned rooms to ensure they meet the required standard before releasing them for sale.
• Check beds, bathrooms, floors, windows, furniture, wardrobes, amenities, lighting, and overall presentation.
• Report maintenance defects such as faulty ACs, leaking taps, damaged furniture, bulbs, intercoms, and plumbing issues.

Cleanliness and Hygiene:

• Ensure high standards of cleanliness in guest rooms, corridors, staircases, elevators, public areas, and other assigned spaces.
• Ensure proper use of cleaning chemicals and equipment.
• Monitor hygiene standards and take immediate corrective action where necessary.

Room Status Control:

• Coordinate with the Front Office regarding room status.
• Ensure rooms marked Vacant Clean (VC) are genuinely clean and ready for sale.
• Follow up on Dirty, Out of Order, Out of Service, and Vacant Dirty rooms.
• Ensure rooms are cleaned promptly after check-out.

Linen and Uniform Control:

• Monitor the issue, collection, and storage of bed sheets, towels, pillowcases, curtains, and other linen.
• Maintain proper records of linen movement.
• Report missing, damaged, or excessively worn linen.
• Ensure staff uniforms are clean and properly maintained.

Housekeeping Supplies and Equipment:

• Monitor the use of cleaning materials and guest amenities.
• Request supplies when stock is running low.
• Prevent unnecessary wastage and misuse of chemicals and consumables.
• Ensure housekeeping equipment is properly cleaned, stored, and maintained.

Lost and Found:

• Ensure all items left behind by guests are properly recorded and handed over according to hotel policy.
• Maintain confidentiality and proper documentation of lost-and-found items.

Maintenance Coordination:

• Identify maintenance problems during room and public-area inspections.
• Report defects to the Maintenance Department.
• Follow up to ensure reported issues are resolved.
• Re-inspect the area after repairs.

Guest Complaints:

• Respond professionally to housekeeping-related complaints.
• Resolve issues promptly and follow up with guests where necessary.
• Escalate serious complaints to the Housekeeping Manager or Hotel Manager.

Requirements

• Interested candidates should possess relevant qualifications with at least 6 years experience. 

Daily Reports:
The Supervisor should prepare or assist with:

• Daily room inspection report
• Housekeeping staff attendance report
• Room status report
• Maintenance/defect report
• Linen report
• Lost-and-found report
• Housekeeping supplies report
• Staff performance/disciplinary report where required

Training and Staff Development:

• Train new housekeeping employees on cleaning procedures and hotel standards.
• Conduct regular briefings and on-the-job training.
• Correct poor work practices and reinforce proper procedures.
• Ensure staff understand grooming, hygiene, safety, and guest-service standards.

Safety and Security:

• Ensure housekeeping staff follow safety procedures.
• Monitor safe handling and storage of chemicals.
• Report suspicious activities or security concerns.
• Ensure housekeeping areas are properly secured.

Application Closing Date
25th August, 2026.

How to Apply
Interested and qualified candidates should send their Applications to:  using the Job Title as the subject of the email.

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