Portfolio Growth Officer
Fortknox Outsourcing - 11 Openings
Key Responsibilities
- Manage assigned zero-utilised, dormant, suspended, underutilised, and growth-potential merchant accounts.
- Build and maintain strong relationships with assigned merchants.
- Analyse merchant activity, financing needs, repayment history, and account restrictions to identify reasons for inactivity.
- Develop and execute merchant reactivation strategies to drive first and repeat credit utilisation.
- Conduct targeted field visits to verify businesses, strengthen relationships, and resolve issues requiring physical intervention.
- Collaborate with Retention, Operations, Credit, and Risk teams to resolve KYC, documentation, repayment, and account-related issues.
- Monitor early-stage repayments and escalate delinquency in line with approved policies.
- Suspend utilisation activities where there are identified credit or risk concerns.
- Maintain accurate and up-to-date portfolio records and performance trackers.
- Protect merchant information and ensure compliance with approved processes and controls.
- Identify opportunities to increase sustainable portfolio utilisation and revenue.
- Minimise repeated inactivity across the assigned merchant portfolio.
Requirements
- Bachelor's degree or HND in Business, Finance, Economics, Marketing, or a related discipline.
- Minimum of 3 years' experience in relationship management, field sales, SME lending, portfolio management, or financial services.
- Good understanding of merchant businesses, working-capital cycles, customer activation, and repayment management.
- Proven ability to identify customer challenges, handle objections, and convert opportunities into measurable commercial results.
- Strong communication, negotiation, relationship-management, and field-execution skills.
- Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.
- Willingness to travel regularly and work across assigned commercial territories.
Remuneration
- Salary: N203,000 monthly
- Benefits: HMO, Transport allowance of N50,000.
Application Closing Date
20th October, 2026.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Title and Location as the subject of the email.
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Vacancy posted 1 day ago
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