Experience Center Agents (Scapula)
GIG Logistics
Key Responsibilities
- Provide guidance to walk-in customers on product and service offerings.
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
- Ensure visibility of shipments as they move through the network through the application of appropriate scans.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
- Resolve product or service problems by clarifying customers' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
- Promote and cross-sell company products.
Minimum Requirements
- Computer Literate.
- Graduate
- Done with NYSC.
Application Closing Date
8th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 12 hours ago
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