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Duty Agent

Green Africa Airways Limited (4 Openings)

Benin City, Edo

Job role

  • The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer

Responsibilities

  • Answer inquiries regarding Green Africa Products
  • Educate and enlighten customer on the new and existing products of the company
  • Provide customers with travel suggestions and information sources and respond to enquiries
  • Inform customers of essential travel information, such as travel times, operating terminal etc
  • Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
  • Responsible for post-departure activities and front-line document
  • Always seek to secure Customer Loyalty by providing exceptional service
  • Resolution of Customer problems and ensuring that customers’ needs are met adequately
  • Book reservations and issue tickets to customers if there is a requirement
  • Plan route and compute ticket cost, using schedules and computer
  • Make ticket booking, quote fare, and send to direct customers by email
  • Prepare and forward daily sales report to the gLead at every close of shift
  • Prepare customer invoices and accept payment
  • Respond to enquiries
  • Determines whether space is available on travel dates requested by customer
  • Maintain accurate records and update PNR files
  • Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

  • Bachelor's Degree in any related field
  • Creative and proactive personality with “can do” approach
  • Exceptional Communication and Interpersonal skills
  • Time flexibility and ability to travel
  • High- level numeracy skills
  • Strong ability to pay attention to detail

Must have skills:

  • Communication
  • Analytical
  • Problem solving.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:

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Vacancy posted 2 days ago
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