SOLUTIONS ARCHITECT

You will be responsible for scoping, designing, and developing Bills of Materials (BOMs) with pricing for solutions across Networks & Collaboration and Intelligent Building Management Systems. You will also architect additional solution areas as determined by the company from time to time.

Your objective is to develop innovative, cost-effective solutions that address customer needs while maintaining competitive pricing, quality, and integrity. You will work closely with external vendors, OEMs, and the sales team to ensure optimal performance of all solution areas within your portfolio.

You will provide guidance to the organization on emerging technology trends within your domain and be accountable for achieving the financial targets associated with your solution areas. The performance of these solutions will be periodically reviewed and evaluated by the organization.

In addition, you will be part of a team responsible for designing and developing scalable solutions aligned with customer requirements.

• Engage customers via email, phone, and physical meetings to capture initial requirements and understand business needs.
  

• Maintain strong knowledge of Compute, Backup/DR, Systems, and Microsoft solutions.
  

• Develop working knowledge of Network, Wireless, Collaboration, and Security solutions.
  

• Maintain strong relationships with OEMs, field sales teams, and partners within assigned areas of responsibility.
  

• Stay up to date with OEM product updates, announcements, incentives, and programs relevant to your portfolio.
  

• Support the sales team by prioritizing activities that maximize productivity, profitability, and customer impact, as directed by the Presales or Sales Lead.
  

• Proactively scope technical solutions to address customer requirements, assess both stated and unstated needs, and recommend value-driven solutions for both customer and organization.
  

• Collaborate closely with internal sales, sales support, and service teams to ensure solution designs align with customer business requirements.
  

• Achieve assigned targets for profitable sales growth across product lines, market areas, and supported channels.
  

• Identify and pursue additional business development opportunities within existing client accounts in collaboration with the sales team.
  

• Maintain high levels of customer satisfaction in line with company standards.
  

• Complete all required training and professional development objectives within assigned timelines.
  

• Build and maintain strong relationships with customers and global partners, including C-level stakeholders, to drive solution adoption and long-term loyalty.
  

• Design and establish customer environments, including system configuration, installation oversight, documentation, and enforcement of standards.
  

• Design and implement new solutions while continuously improving resilience and performance of existing environments.
  

• Monitor, troubleshoot, and optimize network performance, including upgrades, issue resolution, and collaboration on network architecture improvements.
  

• Continuously update professional knowledge through training, industry publications, networking, and professional associations.
  

• Deliver Proof of Concepts (PoCs), product presentations, and technical demonstrations.
  

• Support technical qualification of sales opportunities and ensure alignment with customer requirements.
  

• Collaborate with sales, service, engineering, and technical teams to ensure proposed solutions meet customer needs and stakeholder expectations.
  

• Prepare technical responses for RFI/RFP submissions.
  

• Support the team lead in developing annual work and resource plans aligned with organizational strategy.
  

• Identify and leverage IT solutions to address complex business, organizational, and technical challenges.
  

• Provide on-site support to engineers and end users as required.
  

• Deliver Level 2/Level 3 support and troubleshooting for technical issues.
  

• Collaborate with project management teams and third-line engineers to ensure effective service delivery.
  

• Configure, install, and maintain network devices and related services.
  

• Perform system maintenance and upgrades, including patches, service packs, hotfixes, and security configurations.
  

• Investigate and resolve service issues within assigned responsibility, following ITIL processes and ensuring proper escalation and closure of major incidents.
  

• Liaise with vendors and other IT personnel to resolve technical issues.
  

• Perform any other duties as assigned by supervisors and management.
  

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related numerate disciplines.
  
• A Master’s degree will be an added advantage.
  
• Strong organizational and multitasking skills with the ability to prioritize tasks under pressure.
  
• Ability to communicate complex technical issues in simple, clear terms.
  
• Strong interpersonal skills and willingness to work collaboratively across teams and with clients.
  
• Willingness to travel as required.
  

Certifications (Required / Preferred)

• Virtualization: VMware, Microsoft, Nutanix, Red Hat.
  
• Storage: Dell EMC, IBM, NetApp.
  
• Server: Dell EMC, IBM, HPE.
  
• Cloud: AWS, Microsoft Azure, Oracle, Google Cloud.
  
• Backup Solutions: Commvault, Veeam, Quest, IBM, Dell EMC, Symantec, Veritas.
  
• Networking: Cisco, Fortinet, Brocade.
  
• ITIL certification.
  
• Additional certifications such as VCP, MCSE, ITIL, or equivalent will be an advantage.
  

Technical Skills & Experience

• In-depth knowledge of compute solutions, including servers, storage, virtualization, cloud, backup, disaster recovery, converged and hyper-converged systems, and Microsoft solutions.
  
• Strong analytical and problem-solving abilities.
  
• Minimum of 3 years’ hands-on experience in compute system environments and projects.
  
• Proven experience working in team-based environments across multiple clients and stakeholders.
  
• Strong organizational skills with the ability to prioritize workload effectively.
  
• Hands-on experience with compute systems, monitoring tools, diagnostics, and analytics platforms.