Station Manager

Job title : Station Manager

Job Summary

The Station Manager is responsible for the overall management and profitability of the retail filling station. The role ensures efficient day-to-day operations, excellent customer service, strict compliance with health, safety, security, and environmental (HSSE) standards, inventory control, financial accountability, and effective management of station personnel.

Key Responsibilities

Operations Management

• Oversee the daily operations of the filling station.
• Ensure uninterrupted availability of petroleum products and lubricants.
• Monitor fuel dispensing activities to ensure accuracy and efficiency.
• Ensure all station equipment, pumps, generators, and facilities are in good working condition.
• Coordinate maintenance and promptly report equipment faults.

Sales and Business Development

• Drive sales of fuel, lubricants, LPG, and convenience store products.
• Implement marketing initiatives to increase customer traffic and revenue.
• Monitor daily sales performance against targets.
• Identify opportunities to improve profitability and reduce operational costs.

Inventory Management

• Monitor stock levels of petroleum products, lubricants, and other inventory.
• Conduct daily tank dip measurements and reconcile stock.
• Ensure accurate stock receipt, storage, and issuance.
• Investigate and report stock variances or product losses.

Financial Management

• Manage daily cash collections and banking.
• Prepare daily sales and financial reports.
• Reconcile cash, POS transactions, transfers, and credit sales.
• Ensure proper documentation and accountability of all financial transactions.
• Minimize revenue leakage and financial risks.

Customer Service

• Maintain high standards of customer service.
• Resolve customer complaints promptly and professionally.
• Ensure customers receive quality products and efficient service.
• Promote customer loyalty and satisfaction.

Health, Safety, Security, and Environment (HSSE)

• Enforce compliance with all HSSE policies and regulatory requirements.
• Conduct regular safety inspections and emergency drills.
• Ensure fire-fighting equipment is available and functional.
• Prevent environmental pollution and unsafe practices.
• Investigate and report accidents, incidents, and near misses.

Staff Management

• Supervise cashiers, pump attendants, security personnel, and other station staff.
• Prepare staff schedules and duty rosters.
• Train, coach, and mentor employees.
• Conduct performance evaluations and provide feedback.
• Enforce discipline and company policies.

Compliance and Reporting

• Ensure compliance with company policies and government regulations.
• Maintain accurate operational records and documentation.
• Submit daily, weekly, and monthly operational reports.
• Prepare reports on sales, inventory, maintenance, and staffing.

Facility Management

• Ensure station premises are clean, safe, and well-maintained.
• Monitor utility usage and operational costs.
• Coordinate repairs and maintenance of station facilities.

Qualifications

• Bachelor's Degree or HND in Sciences, Geology, Business Administration, Management, Marketing, Engineering, or a related field.
• Professional certifications in Retail Management, Health & Safety, or Operations Management are an added advantage.
• Must Reside within Ibadan and its environs