National Consultancy- Social and Community Listening (SCL) Systems Integration and Dashboard Development

Job title : National Consultancy- Social and Community Listening (SCL) Systems Integration and Dashboard Development

Job Location : Abuja Deadline : July 22, 2026 Quick Recommended Links

Purpose Of Activity/Assignment:

• Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.
• This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.

The Purpose Of This Assignment Is To Provide Technical Support To UNICEF Nigeria To Strengthen Social And Community Listening (SCL) And AAP Systems Through:

• Development of integrated dashboards for real-time data visualization
• Strengthening interoperability across digital platforms and data systems
• Improving data collection, analysis, and reporting workflows
• Enhancing the use of Social and community feedback for programme decision-making

The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.

Scope Of Work:

Specifically, the consultant will:

• Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
• Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
• Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
• Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
• Integrate community feedback data from INFORM and other channels for visualization and analysis.
• Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
• Support documentation of system architecture, workflows, data flows and integration processes.
• Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
• Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.

Work Assignment Overview

• Dashboard development

Deliverable:

Functional Power BI dashboards integrating programme and feedback data, with drill-down features by state, LGA and relevant programme dimensions

• Systems integration

Deliverable:

Integrated datasets linking Talkwalker, CAIMS, CRM and CFM systems to enable consolidated reporting and analysis

• AAP dashboard development

Deliverable:

Comprehensive AAP dashboard capturing complaints, feedback, response status, referral pathways and accountability indicators

• Data collection systems

Deliverable:

Configured RapidPro workflows to support surveys, feedback collection, automated reporting and data export for dashboard use.

• Documentation

Deliverable:

Documentation of system architecture, integration processes, data flows, dashboard logic and standard operating procedures for maintenance and use.

• Knowledge transfer and handover

Deliverable:

• Final knowledge transfer session, technical handover package and orientation for UNICEF SBC, AAP, ICT and M&E teams

To qualify as an advocate for every child you will have…

Minimum Requirements:

• Education: Advanced university degree in Data Science, Information and Communication Technology (ICT), Public Health, Social Sciences, Statistics, Monitoring and Evaluation, Computer Science, Information Systems, or a related field.
• A first university degree with additional relevant professional experience may be considered in lieu of an advanced degree, where appropriate.
• Demonstrated experience in dashboard development, preferably using Power BI or similar business intelligence tools.
• Experience integrating multiple data sources and developing data pipelines for visualization, reporting and decision-making.
• Experience with social listening tools, including Talkwalker or similar platforms.
• Experience working with CRM systems, feedback management systems, CAIMS, CFM platforms or similar administrative/programme data systems.
• Experience configuring RapidPro workflows or similar digital data collection and communication platforms.
• Experience working with feedback systems, Accountability to Affected Populations, community listening platforms, social and behaviour change programming or humanitarian/development data systems.
• Experience documenting system architecture, workflows, data flows and dashboard processes.

Experience working with UNICEF, the UN system, government or international development/humanitarian organizations is an asset

Desirables:

• Previous experience supporting UNICEF or similar UN/international organizations.
• Experience with humanitarian or development programme data systems.
• Familiarity with UNICEF Nigeria programme priorities and community feedback systems.
• Experience working with digital community engagement, social listening or feedback platforms.
• Experience building dashboards that support accountability, programme adaptation and management decision-making.
• Strong skills in Power BI dashboard design and data visualization.
• Strong data management, integration, cleaning and analytical skills.
• Ability to work with structured and unstructured datasets from multiple platforms.
• Knowledge of SCL, AAP, CFM and community feedback systems.
• Understanding of data protection, privacy, confidentiality and responsible data use.
• Ability to translate programme data needs into practical dashboard and reporting solutions.
• Strong documentation skills, including preparation of technical guidance, workflows and system architecture notes.
• Ability to work collaboratively with SBC, AAP, ICT, M&E and programme teams.
• Strong problem-solving skills and ability to provide practical technical support