Relationship Manager, Affluent

Job title : Relationship Manager, Affluent

Job Summary

• As a Relationship Manager within Standard Chartered, you will take a pivotal role in cultivating and managing enduring relationships with our distinguished clientele in the Affluent segment.
• Your primary goal will be to facilitate comprehensive financial solutions that align with clients' evolving aspirations while upholding operational integrity and regulatory compliance.
• Embedded within the Wealth and Retail Banking division, you will serve a diverse clientele ranging from emerging affluent individuals to established high-net-worth clients, spanning Private Banking and Priority Banking services.
• The division is supported by a substantial investment of USD $1.5 billion geared towards expanding our affluent banking franchise, enriching digital platforms, and enhancing client engagement tools.
• This position demands a proactive professional committed to delivering personalised wealth management strategies, employing a blend of local expertise and global insights.
• The role is vital in fostering long-term client growth, contributing to the bank's strategic pursuit of excellence in affluent banking.

Key Responsibilities

• Develop and nurture long-lasting client relationships by expertly assessing and addressing their financial objectives and risk appetites through tailored wealth management and investment solutions.
• Consistently provide clients with insightful market analyses and timely updates facilitated by collaboration with the Chief Investment Office, aiding informed investment decisions.
• Utilise advanced digital tools, including myWealth, to design bespoke investment portfolios, track performance, and adjust strategies in alignment with market conditions and CIO recommendations.
• Ensure the delivery of an exceptional client experience by proactively engaging clients and offering personalised services across various touchpoints, fostering loyalty and trust.
• Guide clients through their financial lifecycle, adapting approaches as their career progresses and life circumstances change, ensuring relevant and dynamic service delivery.
• Additionally, collaborate closely with internal wealth management teams and branch personnel to coordinate efforts and optimise the client journey, ensuring seamless service and compliance with all regulatory obligations.

Qualifications
Regulatory and Ethical Standards:

• Candidates must unequivocally demonstrate adherence to the highest standards of professional ethics as outlined by the Group's Values and Code of Conduct. This encompasses a proactive commitment to regulatory compliance, risk management principles, and business conduct protocols.
• Individuals are expected to champion the Bank's Conduct Principles, focusing on fair client outcomes, operational integrity of financial markets, financial crime prevention, and fostering an ethical working environment.

Key Collaborations:

• You will collaborate extensively with the Wealth Management Team and branch networks to ensure consistent delivery of superior banking services.

Educational Credentials:

• A minimum of a Bachelor's Degree or equivalent professional qualification is required, with preference given to fields related to finance, economics, business administration, or law.

Skills and Experience:

• We invite professionals with 5 to 10 years of experience in client acquisition, relationship management, and retail banking, particularly with affluent clients.
• The ideal candidate understands consumer banking products such as treasury services, equities, investment funds, and insurance.
• Strong communication skills and the ability to build trusted client partnerships are essential.
• Applicants should be collaborative and proactive, thriving in multicultural teams.
• Knowledge of the Nigerian market and client networks is advantageous.
• Selected candidates will participate in an in-person session with the recruitment team to discuss career growth, culture, and strategic alignment.