Operations Associate

Role Overview

• The Operations Associate will play a key role in ensuring the smooth execution of daily operational activities, transaction processing, customer support coordination, compliance checks, reporting, and process improvement initiatives.
• The ideal candidate is analytical, organized, and capable of working in a fast-paced fintech environment.

Key Responsibilities
Transaction Operations:

• Monitor and process customer transactions across all products and services.
• Track inflows and outflows to ensure timely processing and settlement.
• Investigate and resolve transaction-related issues and escalations.
• Reconcile transactions and maintain accurate operational records.
• Escalate exceptions, delays, and operational risks promptly.

Customer Support & Service Operations:

• Collaborate with the Customer Success team to ensure timely resolution of customer issues.
• Assist in managing customer account updates, verification requests, and operational inquiries.
• Monitor support tickets and ensure adherence to service level agreements (SLAs).
• Maintain high standards of customer experience across all operational touchpoints.

Compliance & Risk Management:

• Support customer verification (KYC) and due diligence processes.
• Monitor transactions for unusual activities and escalate potential compliance concerns.
• Ensure operational activities comply with internal policies and regulatory requirements.
• Assist with audit preparation and compliance documentation.

Operational Reporting:

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of transactions, settlements, reconciliations, and escalations.
• Track operational metrics and identify trends requiring management attention.
• Support data analysis and reporting for decision-making.

Process Improvement:

• Document and maintain operational procedures and workflows.
• Identify operational bottlenecks and recommend improvements.
• Participate in process automation and efficiency initiatives.
• Support implementation of new operational tools and systems.

Cross-Functional Collaboration:

• Work closely with Customer Success, Compliance, Finance, Product, and Technology teams.
• Coordinate with banking and payment partners when required.
• Support operational projects and strategic initiatives as assigned.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Operations Management, or a related field.
• 1–3 years of experience in Operations, Customer Support, Banking, Fintech, or a related role.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of fintech operations, payments, foreign exchange, or financial services is an added advantage.

Key Competencies:

• Attention to Detail
• Operational Excellence
• Accountability
• Time Management
• Communication Skills
• Customer-Centric Mindset
• Analytical Thinking
• Team Collaboration
• Adaptability and Initiative.

Salary
N311,000 monthly.

Application Closing Date
27th August, 2026.

How to Apply
Interested and qualified candidates should forward their resume / CV to: [email protected]using the job title as the subject of the mail.

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