Front Of House Supervior (Operations)

JOB DESCRIPTION

Front of House (FOH) Supervisor

(Café & Hospitality Operations)

Café Chavela

Front of House Operations

General Manager / Managing Director

Cantonment, Accra

Full-Time

Minimum 1–2 Years in Hospitality, Restaurant, or Café Operations

ABOUT HRLEVERAGE AFRICA

HRLeverage Africa is a Pan-African HR Outsourcing and Employer of Record (EOR) company with over 15 years of experience redefining how organizations manage their human resources across the continent. We operate in 15+ African countries, including Ghana, Nigeria, Kenya, Rwanda, Uganda, Zambia, Tanzania, and Côte d’Ivoire, delivering comprehensive HR solutions that help companies streamline their people and process operations.

Our core service offerings include:

• HR Consultancy & Business Advisory Services
• PEO (Professional Employer Organization) & Employer of Record (EOR)
• Offshoring & Business Process Outsourcing (BPO)
• Payroll Outsourcing & Statutory Compliance
• Immigration & Expatriate Mobility Support Services
• Contractor Sourcing & Independent Contractor Management

Trusted by organizations including JICA, Fidson Pharmaceuticals, OPay, TikTok, and many more, HRLeverage Africa continues to expand its footprint as the go-to HR partner for businesses operating in Africa.

HRLeverage Ghana Limited is the appointed recruitment partner for this role on behalf of Café Chavela .

ROLE SUMMARY

The Front of House (FOH) Supervisor is responsible for the day-to-day operation of Café Chavela, ensuring exceptional customer service, efficient front-of-house operations, and a clean, safe, and welcoming environment. The role supervises the front-of-house team, maintains operational standards, oversees café facilities and utilities, manages operational supplies, and ensures the café is fully prepared to operate each day. The FOH Supervisor leads by example, promotes teamwork between Front of House (FOH) and Back of House (BOH), and takes ownership of the café’s daily operational readiness.

KEY RESPONSIBILITIES

1. Team Leadership & Customer Experience

• Supervise all Front of House staff, including servers, cashiers, floaters, and bar staff, and lead daily pre-shift briefings on priorities, menu changes, promotions, and operational updates.
• Train new team members on Café Chavela’s service standards, operational procedures, and customer service expectations.
• Ensure staff maintain professional appearance, punctuality, grooming standards, and uniform compliance, and manage shift breaks to ensure adequate floor coverage.
• Ensure every customer receives friendly, professional, and efficient service, welcoming guests and creating a warm Café Chavela experience while encouraging repeat business.
• Resolve customer complaints professionally, escalating where necessary, and monitor customer satisfaction to identify opportunities to improve service quality.

1. Daily Operations, Food Safety & Quality Assurance

• Oversee all opening and closing procedures in accordance with Café Chavela’s approved operational checklists, ensuring all tasks are completed before signing off each shift.
• Ensure the café is clean, organised, and presentation-ready throughout the day, and monitor table turnover and seating efficiency.
• Coordinate closely with the kitchen to ensure timely food preparation and service, and assist the Back of House (BOH) team with operational duties when required.
• Ensure all team members comply with food safety, hygiene, and health standards, including correct use of PPE (hairnets, aprons, gloves), and monitor PPE stock for timely replenishment.
• Conduct regular floor inspections to maintain cleanliness of seating areas, counters, restrooms, and outdoor spaces, and ensure music, lighting, temperature, and ambience meet Café Chavela standards.

1. Procurement, Inventory, POS & Cash Management

• Monitor front-of-house consumables — including takeaway packaging, napkins, straws, cups, cutlery, condiment containers, tissues, and cleaning supplies — and procure replacement stock in a timely manner.
• Maintain minimum stock levels, report supply issues promptly, and ensure operational items are stored safely and organised.
• Ensure all menu items, pricing, modifiers, and promotions are accurately reflected in the Point of Sale (POS) system, updating it immediately whenever changes occur.
• Verify that cash registers and payment terminals are functioning correctly before opening.
• Supervise cashiers, ensure cash handling procedures are followed, assist with daily cash reconciliation and shift reporting, and report discrepancies immediately.

1. Utilities & Facilities Management

• Electricity: Monitor the café’s ECG prepaid electricity balance weekly, ensure it never falls below GHS 500, and arrange timely top-ups to prevent service interruptions.
• Gas Management: Monitor LPG usage across all four gas cylinders, ensure supply never falls below one full 54kg cylinder, and arrange timely refilling for uninterrupted kitchen operations.
• Internet & WiFi: Ensure the café’s WiFi subscription is prepaid and renewed monthly, monitor connectivity, and promptly report and follow up on outages, informing the General Manager of any prolonged disruptions.
• Maintenance: Conduct routine inspections, report accidents, incidents, and equipment faults immediately, coordinate repairs (electrical, plumbing, furniture, and other building needs), and follow up until resolved.

KEY PERFORMANCE INDICATORS (KPIs)

• Customer satisfaction and positive guest feedback.
• Speed and quality of service.
• Compliance with opening and closing procedures.
• Staff punctuality and attendance.
• Zero stock-outs of operational consumables and PPE.
• Accurate POS and menu updates.
• Electricity balance maintained above GHS 500.
• Continuous availability of LPG with minimum reserve maintained.
• WiFi uptime and timely renewal of subscriptions.
• Prompt resolution of maintenance issues.
• Cash reconciliation accuracy.
• Cleanliness and presentation standards.
• Team productivity and morale.

QUALIFICATIONS & REQUIREMENTS

Education

• Minimum of Senior High School (SHS) education; further training or certification in hospitality or food service is an advantage.

Experience

• 1–2 years’ experience working in hospitality, restaurants, or cafés.
• Experience using Point of Sale (POS) systems is an advantage.
• Basic inventory management and procurement experience.
• Cash handling and reconciliation experience.

Skills & Competencies

• Strong leadership and team coordination skills.
• Excellent customer service and communication skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm under pressure.
• High attention to detail and strong problem-solving skills.

HOW TO APPLY

Qualified candidates should send their CV to [Insert Application Email] on or before [Insert Closing Date] .

HRLeverage Ghana Limited • Accra, Ghana •

We are an equal opportunity employer. All applications are treated with the strictest confidentiality.

More Information

• Experience Level Senior