Quality Improvement Manager

Job title : Quality Improvement Manager

Role Summary 

• You willdrive systems and processes that ensure we meet regulatory standards, improve patient outcomes, and deliver consistent service quality across all departments.
• You’ll work closely with clinical and non-clinical teams to identify gaps, implement solutions, and track results.

Key Responsibilities
Quality Systems & Compliance:

• Develop and maintain the hospital’s quality management system in line with NAFDAC, MDCN, SON, and other regulatory bodies.
• Lead internal audits and coordinate preparations for external inspections and accreditations.
• Review and update policies, SOPs, and clinical guidelines to reflect best practice.

Performance Monitoring & Reporting:

• Track key quality indicators: Patient satisfaction, infection rates, turnaround time, incident reports.
• Analyze data to identify trends, root causes, and recommend corrective actions.
• Prepare monthly quality dashboards and reports for management.

Patient Safety & Risk Management:

• Oversee the incident reporting process and lead root cause analysis for adverse events.
• Work with department heads to close gaps and prevent recurrence.

Training & Culture Building:

• Train staff on quality standards, patient safety, and improvement tools like PDCA and RCA.
• Foster a culture of accountability, transparency, and continuous learning.

Collaboration:

• Partner with HODs, nursing, pharmacy, lab, and admin to implement improvement projects.
• Support procurement and facilities to ensure equipment and supplies meet quality standards.

Requirements

• A Master’s in Healthcare Management/Quality is an advantage.
• Minimum 7years’ experience in quality management within a hospital or healthcare setting.
• Knowledge of ISO 9001, JCI, or other healthcare accreditation standards.
• Experience with data analysis, incident investigation, and process improvement methodologies.
• Strong communication, training, and stakeholder management skills.
• Proficiency in MS Excel, PowerPoint, and hospital information systems.