Aftersales Manager - Renewable

Company's Profile Jubaili Bros Engineering, a multinational organization, offers you the chance to showcase your talents, learn new skills, and broaden your horizons. The company provides top-notch diesel, gas generator, and renewable energy solutions, which are assembled at three manufacturing plants and distributed through 29 branches and service centers across ten countries

JOB OVERVIEW

The ideal candidate will conduct technical operations on both simple and complex systems and perform advanced mechanical, electrical or diagnostic tests. They may work independently or as part of a team to diagnose, assess, repair, or maintain company products, in accordance with service level agreements (SLAs) or specific requests. The candidate will be responsible for ensuring smooth operations and maintaining high levels of customer satisfaction. Job Responsibilities Supervise Team Performance Supervise the respective team of direct and indirect reports through contributing to effective recruitment, development, performance management, and succession planning. Maximize team performance and achieve sectional objectives. Ensure on-target achievement of team business objectives and staff performance objectives. Manage Section Operations Contribute to the management of the section’s daily operations by holding meetings with the team. Provide expertise, enable teamwork, align processes, and ensure adherence to the service manual. Achieve high performance standards and meet established targets through transfer of knowledge and collaborative teamwork. Maintenance Oversight Follow up on cases assigned by the Maintenance Supervisor by attending to major breakdowns and fault finding to resolve issues. Schedule random site inspections to check the quality of work done by the maintenance teams. Enhance the quality of maintenance work through quality improvement, fault finding, and problem solving. Contract and Documentation Management Ensure timely and proper delivery of maintenance contracts, renewal letters, invoices, and other documents to customers. Submit documents by hand, collect payments, and signed documents to preserve the rights of both parties and minimize open dues. Inventory Control Receive spare parts and accessories, verify them as per the request form for the daily schedule. Return unused items to the warehouse for better inventory control on items used in maintenance. Customer Interaction Listen to customers' inquiries, considering their needs, suggestions, or complaints. Transfer these notes to the Maintenance Unit Supervisor (MUS) for the best response and processing. Health, Safety, and Environmental Compliance Contribute to the management of departmental compliance to all relevant health, safety, and environmental requirements. Guarantee employee safety and legislative compliance with zero health and safety incidents recorded in the team. Qualifications Academic Education University or Technical degree in Mechanics or Electrical Engineering (BSC, HND, OND, etc.). Operational Experience 7 to 10 years of experience in a similar industry. Managerial Experience At least 3 years in a supervisory role. Professional Qualifications Certifications such as NSE, COREN, etc.