Chief Operating Officer (COO)

Department: Executive Leadership Reports To: Chief Executive Officer (CEO) Employment Type: Full-time Pay Range: 175,000 NGN - 200,000 NGN Job Summary The Chief Operating Officer (COO) is responsible for overseeing the company’s day-to-day operational functions and ensuring efficient business processes. This role works closely with the CEO and executive team to implement strategic plans, drive operational excellence, and support organizational growth. The COO plays a critical role in aligning operations with the company’s long-term vision and objectives. Key Responsibilities Oversee daily business operations and ensure efficiency across all departments Develop and implement operational strategies aligned with company goals Collaborate with the CEO to execute the company’s strategic plan Establish policies, procedures, and performance standards Monitor key performance indicators (KPIs) and drive continuous improvement Lead and manage department heads (HR, Finance, Operations, Sales, etc.) Optimize internal processes to improve productivity and reduce costs Ensure compliance with legal, regulatory, and company policies Support budgeting, forecasting, and resource allocation Drive organizational growth through scalable systems and processes Foster a high-performance culture and ensure strong internal communication Identify operational risks and implement mitigation strategies Qualifications & Requirements Bachelor’s degree in Business Administration, Management, or related field (MBA preferred) 8–15 years of experience in operations, management, or executive leadership roles Proven experience in scaling operations and managing cross-functional teams Strong leadership and decision-making skills Excellent strategic thinking and problem-solving abilities Strong financial and business acumen Exceptional communication and interpersonal skills Experience with process improvement and performance management systems Key Competencies Leadership and team development Strategic planning and execution Operational excellence Financial management Change management Decision-making under pressure Working Conditions Executive-level role with high responsibility May require extended working hours and availability across time zones Frequent collaboration with internal teams and external stakeholders