IT Specialist

Role Overview

• The IT Specialist will be responsible for the day-to-day management of the organization’s IT infrastructure, systems, devices, user support, data security, and technology operations across all group entitie
• The role requires a technically skilled, proactive, and service-oriented professional who can ensure reliable, secure, and efficient IT operations.

Key Responsibilities

• Create and manage staff email accounts, access credentials, and system permissions.
• Manage user onboarding and offboarding, including account creation, access provisioning, and deactivation.
• Conduct new-hire IT orientation and systems training.
• Configure and set up laptops, phones, and other IT devices for staff.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Provide day-to-day technical support to staff across all group entities.
• Install, update, and manage licensed software and business systems.
• Ensure software licensing, system updates, patches, and version control are properly maintained.
• Conduct monthly system audits across staff devices for security, compliance, and usage.
• Maintain an accurate IT gadget and asset inventory, including assignment, condition, and location.
• Track the full device lifecycle, including allocation, maintenance, retirement, and disposal.
• Coordinate the procurement of IT hardware, software, accessories, and consumables.
• Manage IT vendors and service providers, including SLAs, renewals, escalations, and performance.
• Manage internet connectivity and network infrastructure across office locations.
• Monitor network performance, uptime, routers, servers, and related infrastructure.
• Implement and monitor data protection measures in line with NDPA and company policies.
• Manage data backup schedules and disaster recovery processes.
• Monitor, identify, and respond to IT security incidents and potential breaches.
• Develop, implement, and enforce IT policies covering acceptable use, data protection, access control, and related areas.
• Maintain accurate IT documentation, including asset registers, access logs, audit records, and incident reports.

Key Performance Indicators

• System uptime and network availability.
• Average IT ticket resolution time.
• Monthly system audit completion rate.
• New-hire IT onboarding turnaround time.
• IT asset inventory accuracy.
• Software and licensing compliance.
• Data security and backup compliance.

Requirements

• Bachelor’s degree or HND in Computer Science, Information Technology, Information Systems, or a related field.
• 2–4 years’ experience in IT support, IT administration, or a similar role. Experience in a multi-site or corporate environment is an advantage.
• Working knowledge of networking, including LAN/WAN, routers, firewalls, and internet connectivity.
• Proficiency in Windows/Mac OS and Google Workspace or Microsoft 365 administration.
• Understanding of data protection principles and NDPA compliance.
• Relevant certifications such as CompTIA A+, CompTIA Network+, CCNA, ITIL, or MCSA will be an advantage.
• Strong troubleshooting, documentation, analytical, and problem-solving skills.
• Strong vendor coordination and service management skills.
• High level of discretion when handling sensitive data, user credentials, and system access.
• Ability to work independently, prioritize multiple technical requests, and provide excellent internal customer service.

Salary
Competitive.

Application Closing Date
28th August, 2026.

Method of Application
Interested and qualified candidates should send their CV to: using “IT Specialist” as the subject of the mail.

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