Head of Business Operations

Job Summary

• The Head of Business Operations will provide leadership and direction for the company's business operations, ensuring that internal processes, service delivery and support functions run efficiently and consistently support the company's business objectives.
• The ideal candidate must have strong experience in business operations, process management, service delivery and business analysis, with the ability to use data and business insights to improve performance, solve operational challenges and drive business growth.

Key Responsibilities

• Providing overall leadership and direction for the Business Operations department, ensuring that all units work together effectively to support the company's business objectives.
• Overseeing IT Administration, IT Support, DevOps, Cybersecurity, Customer Operations, Business Analysis, Reporting and Compliance functions, ensuring effective service delivery and operational efficiency.
• Working closely with management and other departments to understand business needs, identify operational gaps and develop practical solutions that improve business performance.
• Ensuring efficient service delivery, customer onboarding, issue resolution and escalation management, while maintaining agreed service standards and turnaround times.
• Driving process improvement across the organisation by identifying inefficiencies, simplifying workflows, reducing operational bottlenecks and improving productivity.
• Leading business analysis activities to ensure business processes and requirements are properly understood, documented and translated into actionable improvements.
• Overseeing business reporting and performance monitoring, ensuring that accurate dashboards, KPIs and management reports are available to support informed decision-making.
• Ensuring compliance with internal policies, regulatory requirements, operational procedures and quality standards across business operations.
• Monitoring departmental performance, service levels and customer satisfaction, identifying areas for improvement and ensuring that agreed targets are achieved.
• Managing departmental resources, budgets and performance while building a strong team culture through effective leadership, acco

Requirements

• Minimum of BSc in Business Administration, Management, Operations Management, Finance or a related field. A postgraduate qualification or relevant professional certification will be an added advantage.
• 8-10 years' experience in business operations, service delivery, business management or a related role, with at least 4 years in a leadership or management position.
• Proven experience managing multiple business functions or teams, with a good understanding of IT operations, customer service, service delivery, business analysis and compliance.
• Strong business acumen and analytical skills, with the ability to interpret business data, monitor performance and use insights to improve operational efficiency and business outcomes.
• Strong experience in process improvement, project management, performance management and stakeholder engagement, with the ability to manage multiple priorities and drive results.
• Excellent leadership, communication and problem-solving skills, with the ability to manage cross-functional teams, resolve operational challenges.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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