Supervisor / Team Lead

Job Description

• The Supervisor is responsible for driving SCALE mPower operations within an assigned Local Government Area.
• This role oversees transport park onboarding, TSR recruitment and management, loan disbursement and collections, relationship management, and overall project performance for the region.
• The ideal candidate must have strong field experience, excellent people management skills, and the ability to build and maintain relationships with park leaders and loan applicants.

Responsibilities
Park & Regional Operations:

• Onboard and manage Parks within the assigned region, ensuring full compliance with mPower operational standards.
• Build and maintain strong relationships with Park Chairmen, Cluster leaders, Collections and Recovery Officers, and key community stakeholders.
• Ensure accurate documentation for all parks and loan applicants.

TSR Recruitment & Management:

• Recruit, onboard, and manage TSRs (Territory Sales Representatives) within the region.
• Conduct training, app onboarding, and ensure TSRs submit all required documentation.
• Monitor daily activities of TSRs to ensure adherence to processes and high performance.
• Provide ongoing coaching, performance reviews, and disciplinary actions when necessary.

Loan Disbursement & Collections:

• Coordinate loan disbursement processes and support efficient collections across parks in the local governments.
• Track repayment behaviour and escalate defaults or issues promptly.
• Work closely with Finance, Compliance and Collections teams to ensure smooth regional loan operations.

Field Monitoring & Compliance:

• Conduct field visits to verify park activities, TSR performance, and adherence to loan procedures.
• Identify operational risks, fraudulent behaviour, or documentation gaps and escalate immediately.

Reporting & Performance Management:

• Prepare and submit weekly regional performance reports to management (TSR output, loan disbursements, collections, park status).
• Monitor KPIs such as TSR productivity, loan conversion rates, repayment rates, and park coverage.

Stakeholder Engagement & Issue Resolution:

• Support customer relations for loan applicants within the region.
• Resolve escalations related to TSRs, loan applicants, or parks and ensure timely feedback to management.
• Represent the company within the region and uphold the brand’s values and professionalism.

Requirements

• 3–5 years' experience in similar field-based or regional operations roles.
• Minimum of 2 years’ experience in field operations, agent management, or grassroots project execution.
• Proven ability to recruit and lead TSRs or field agents.
• Strong communication, negotiation, and relationship-building skills.
• Excellent sales, persuasion, and stakeholder engagement skills.
• People management skills and the ability to supervise diverse individuals.
• Ability to work independently with minimal supervision.
• Willingness to travel frequently within the assigned region.

Preferred Skills:

• Experience working with digital lending, microfinance, or agent networks.
• Knowledge of field verification processes or community network structures.
• Proficiency in using mobile apps, dashboards, and reporting tools.
• Conflict resolution and crisis management skills.

Expected Salary
N200,000 / month.

Application Closing Date
15th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to:  View email address on hotnigerianjobs.com using the Job Title as the subject of the email.

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