Learning and Development Lead

Strategic Development & Execution   

• Design and implement a learning and development strategy aligned with the company’s business goals, culture framework, and growth trajectory.
  

• Lead the execution of training plans for different business units (operations, vacation ownership, marketing, members services, finance, product and innovation, IT, reservations, finance, people ops etc.).
  

• Support leadership development, onboarding, technical upskilling, and soft skills enhancement across teams.
  

Needs Analysis & Program Design   

• Conduct regular Training Needs Analysis (TNA) through collaboration with team heads, performance data review, and surveys.
  

• Develop engaging learning interventions, including instructor-led sessions, e-learning, coaching, cross-functional projects, and workshops.
  

• Customize training to support timeshare-specific functions such as telemarketing, sales presentations, customer relationship management, and compliance.
  

Program Delivery & Evaluation   

• Facilitate training sessions and workshops, or coordinate internal/external facilitators.
  

• Implement learning systems and tools to deliver, track, and evaluate training programs (e.g., LMS platforms).
  

• Monitor effectiveness and ROI of training programs through post-training evaluations, KPIs, and impact assessments.
  

Culture, Engagement & Talent Development   

• Partner with the People Ops team to foster a learning culture that drives innovation, ownership, and growth.
  

• Champion talent development pathways including high-potential programs, career progression tracks, and succession planning.
  

• Drive learning initiatives around service excellence, emotional intelligence, cultural intelligence, and leadership in hospitality.
  

Vendor Management & Budgeting   

• Source, assess, and manage external training vendors, consultants, and platforms.
  

• Develop and manage L&D budgets, ensuring cost effectiveness and value generation.
  

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, Business, or related field. A Master’s Degree or L&D certifications (CIPD, SHRM, ATD, etc.) is an advantage.
  

• 5+ years of experience in learning and development, preferably in hospitality, tourism, or customer experience-driven industries.
  

• Proven ability to design and implement strategic training programs across diverse functions.
  

• Strong facilitation, coaching, and instructional design skills.
  

• Familiarity with LMS platforms, learning technology, and digital content tools.
  

• Experience in startups or high-growth environments is highly desirable.
  

• Excellent communication, stakeholder management, and project leadership skills.

Benefits

HMO