Business Manager - Outlet Operations

Job Summary

• The Business Manager is responsible for the overall leadership, operational excellence, and profitability of assigned outlets.
• The role provides strategic and operational oversight of all business activities, ensuring the achievement of revenue, profitability, customer satisfaction, and people management objectives.

Key Responsibilities

• Drive Business Performance: Achieve sales, revenue, and profitability targets across assigned outlets by executing business strategies.
• Oversee Operations: Ensure efficient day-to-day outlet operations while maintaining high standards of food quality, service, cleanliness, safety, and SOP compliance.
• Lead People: Coach, develop, and manage Outlet teams to build a high-performing, engaged, and accountable workforce.
• Deliver Excellent Customer Experience: Ensure exceptional service standards, promptly resolve customer complaints, and implement initiatives that enhance customer satisfaction and loyalty.
• Manage Financials and Resources: Control labour, food, and operating costs while ensuring effective inventory management, asset protection, and optimal profitability.
• Ensure Compliance: Maintain compliance with company policies, food safety regulations, audit requirements, and statutory standards to minimize operational risks.
• Drive Performance Improvement: Analyze business performance, prepare management reports, and implement continuous improvement initiatives to enhance operational efficiency and business growth.

Experience

• Minimum of 5 years' progressive experience in the Quick Service Restaurant (QSR), restaurant, or food service industry, with at least 2 years inmanagement role.
• Proven track record of achieving sales growth, improving profitability, and leading high-performing teams in a fast-paced QSR environment.
• Strong understanding of QSR operational standards, food safety regulations, inventory management, labour scheduling, and customer service excellence.

Salary
N200,000 - N250,000 monthly.

Application Closing Date
31st July, 2026.

Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title and Preferred Location as the subject of the email (e.g., Business Manager – Lekki).

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