Community Pharmacy Sales Assistant

Job title : Community Pharmacy Sales Assistant

Job Summary

• They are looking to hire a Community Pharmacy Sales Assistant — someone who is commercially sharp, scientifically grounded, and deeply motivated to grow a business that serves a community.
• This is a sales-first role set inside a pharmacy environment. You will sell as much as you serve, and you will do both with equal confidence and commitment.

The Role

• Sales is your primary engine. The pharmacy is your platform.
• You are not here to stand behind a counter and wait for customers to ask for things.
• You are here to drive revenue — across the counter, through B2B institutional accounts, and through every community relationship this pharmacy has.
• Your pharmaceutical knowledge is your competitive advantage in every sales conversation.
• You will use it to build trust, make recommendations, and close deals that a purely commercial salesperson never could.

Key Responsibilities
Sales — Retail & B2B (Primary Function):

• Drive daily over-the-counter (OTC) retail sales through product knowledge, proactive customer engagement, upselling, and persuasive recommendation.
• Prospect, approach, pitch, and close B2B deals with institutional buyers — clinics, hospitals, schools, churches, corporate organisations, and community groups within and around Ikeja.
• Build and manage a live B2B client pipeline — tracking leads, following up systematically, nurturing relationships, and consistently converting opportunities.
• Meet and exceed monthly retail and B2B sales targets — treat every target as a floor, not a ceiling
• Identify untapped sales opportunities within the community and existing customer accounts and pursue them with urgency
• Earn commission on every confirmed sale — your income grows with your performance

Community Engagement & Customer Service:

• Serve as the face of the pharmacy to the local community — warm, knowledgeable, and consistently professional in every interaction
• Build genuine, lasting relationships with walk-in customers, repeat clients, and community stakeholders — the kind of relationships that generate referrals and loyalty
• Handle customer enquiries, complaints, and escalations calmly and professionally, ensuring every issue is resolved and every customer leaves satisfied
• Counsel customers on medication use, dosage, storage, and side effects in a clear and accessible manner that builds trust and confidence in the pharmacy
• Upsell health supplements, vitamins, wellness products, and complementary items ethically and knowledgeably.

Pharmacy Operations & Dispensary Support:

• Accurately dispense prescription and OTC medications in compliance with standard pharmaceutical protocols and under pharmacist supervision
• Verify prescriptions, check drug interactions, and ensure correct labelling and patient counselling at every point of dispensing
• Manage stock levels — receiving, sorting, rotating, and monitoring pharmaceutical products for quality and expiry compliance
• Maintain accurate dispensary and sales records including inventory documentation and daily transaction logs
• Keep the pharmacy environment clean, organised, properly stocked, and fully compliant with healthcare regulatory and hygiene standards.

Time Management & Operational Discipline:

• Manage your time with precision across sales activities, customer service, and dispensary duties — without letting one compromise the other
• Open and close the pharmacy on schedule; manage daily workflows, priority tasks, and handovers with efficiency and ownership
• Submit daily sales reports, stock observations, and pipeline updates to the Pharmacy Manager promptly and accurately
• Proactively flag stock shortages, expiry risks, and operational gaps before they become problems.

Requirements

• B.Sc.Degree HND, or OND in Pharmacy, Pharmacology, Microbiology, Biochemistry, or a directly related life science discipline
• 2 – 3 years of hands-on, verifiable experience working in a licensed pharmacy, community pharmacy, or pharmaceutical retail environment
• Candidates without a science background in pharmacy, pharmacology, or microbiology will not be considered
• Registration with the Pharmacists Council of Nigeria (PCN) or similar regulatory body is an added advantage
• Pharmacy Experience — Non-Negotiable
• Demonstrated practical knowledge of medications — drug classes, mechanisms, contraindications, interactions, and dosage protocols
• Basic working knowledge of community pharmacy operations — stock management, dispensing workflow, cash handling, and documentation standards

Other Requirements:

• This is a sales-first role in a pharmacy setting. Candidates who can dispense but cannot sell will not be considered.
• You must be able to demonstrate real, active, target-driven sales experience — not passive counter service, not occasional recommendations, but purposeful selling with a track record to prove it.
• Applications without a clear and verifiable sales track record will not be shortlisted.
• Minimum of 1 year of active, demonstrable sales experience — retail, B2B, or both; purposeful and target-driven
• Clear, working understanding of the full sales cycle — prospecting, lead qualification, needs assessment, product pitch, objection handling, negotiation, and deal closure
• Proven ability to identify and convert B2B opportunities — clinics, hospitals, schools, corporate organisations, and community-level institutional buyers
• Track record of consistently meeting or exceeding sales targets — this candidate treats a target as a floor, not a ceiling
• Ability to build and manage a client pipeline — following up systematically, nurturing relationships, and closing without being pushy
• Confident presenting and pitching products to both individual walk-in customers and professional institutional buyers.

Skills & Competencies:

• Strong pharmaceutical and product knowledge — you know what you’re selling, why it works, and how to explain it persuasively to anyone
• High-level sales ability — commercially sharp, persuasive, and confident without compromising professional or pharmaceutical ethics
• Community relationship management — you understand community pharmacy dynamics and know how to build the kind of trust that drives repeat business and referrals
• Outstanding customer service — warm, patient, solution-focused, and always professional with every individual who walks through the door
• B2B communication and account management — able to engage and retain institutional buyers professionally
• Time management — you structure your day, balance competing priorities, and deliver without being chased
• Attention to detail — meticulous with prescriptions, dosages, stock, and sales records
• Numerical accuracy and integrity — trusted with cash, stock, and sensitive health data
• Proximity — must reside in Ikeja or its immediate environs.

Who You Are:

• You are a salesperson who happens to know pharmacy
• You see every customer as a sales opportunity
• You care about the community you serve
• You are honest, accurate, and take no shortcuts
• You manage your time like a professional
• You show up every day ready to serve and to sell
• You understand that a pharmacy is first a business
• You are dependable, commercially driven, and excellent.