Account Management Officer
Cobranet Limited
Job Summary
- Account manager responsibilities include developing long-term relationships with a portfolio of clients.
- Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Manage and develop client accounts to initiate and maintain favorable relationship with clients.
Key Responsibilities
- Be the primary point of contact and build long-term relationships with customers.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Liaise between the customer and internal teams.
- Build and maintain strong, long-lasting client relationships.
- Cross selling and Upselling to increasing revenues
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement.
- Assist with challenging client requests or issue escalations as needed.
- Daily Proactive Routine Calls for Customer Survey.
- Retention and Win-back
Requirements
- BA / BS Degree in Business Administration, Sales or relevant field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation and presentation abilities
- Ability to prioritize and multitask
- High level of accuracy and attention to detail
- Ability to have difficult conversations
- Strong verbal and written communication skills.
Application Closing Date
30th November, 2026.
How to Apply
Interested and qualified candidates should send their applications to: using the job title as the subject of the mail.
Note: Only qualified candidates will be shortlisted.
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