Officer - Customer Operations
Full-time
MTN Nigeria
Job title : Officer - Customer Operations
Job Location : Rivers Deadline : October 07, 2026 Quick Recommended Links Reports To: Manager - Customer Operations Walk In Port Harcourt
Division: Customer Relations and Experience
Mission
- Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
Description
- Market MTN products and services to current and potential customers.
- Perform the necessary system transactions related to customer requests.
- Use organization and time management tools to track cases and meet turn-around times and other required metrics.
- Maintain integrity in managing subscriber data and information.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Identify and report on customer-impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Escalate and route customer issues to the relevant process operators.
- Verify the correct cash amounts are paid.
- Perform software installation and configuration requests.
- Perform the incidence escalation process in compliance with laid-down policies and procedures.
- Collect and book-in customer phones for warranty repairs.
- Communicate credit status to customers.
- Identify problematic invoices proactively and promptly notify the billing division.
Requirements
Education:
- First Degree in any related field
- Fluent in English
Experience:
- 3-7 years' experience, which includes
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Officer - Customer Operations in Rivers State vacancy
- ...Job Summary The Logistics Customer Service Representative at GUO Logistics will play... ...satisfaction. Work closely with the operations and dispatch teams to facilitate smooth... ...operations. Proficiency in Microsoft Office and logistics tracking tools. Keen attention...
- ...Job title : Customer Care Representative Job Location : Rivers Deadline : September 27, 2026 Quick Recommended Links We are hiring passionate, hardworking and result-oriented individuals to join our team in Port Harcourt, Rivers State. Requirements: Must reside...
- ...Job title : Operations Manager Job Location : Rivers Deadline : September 25, 2026 Quick Recommended Links Job Description ~ We... ...Services, supervise staff and ensure efficient service delivery and customer satisfaction. Responsibilities Oversee the day to day...
- ...Job title : Operator Trainer Job Location : Rivers Deadline : September 28, 2026 Quick Recommended Links Overview As the Operator Trainer, you will be responsible for developing, delivering, and assessing comprehensive training programs for both slickline and...
- ...safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial... .... With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy...
- ...Job title : Wireline Operator Job Location : Rivers Deadline : September 21, 2026 Quick Recommended Links QUALIFICATIONS & EXPERIENCE Candidates should possess: Relevant degree/HND or professional qualification in Engineering, Geosciences, or a related discipline...
- ...Job title : Integrated Solutions - Operations Manager Job Location : Rivers Deadline : September 20, 2026 Quick Recommended Links... ...and Integrated Operations projects. Serving as the primary customer interface, this role manages multiple wellsites and coordinates...
- ...Job title : Field Operator - Production Enhancement Job Location : Rivers Deadline : September 11, 2026 Quick Recommended Links... ...HSE and quality standards. Collaborating with engineers and customers to optimize production performance, minimize downtime, and maintain...
- ...Job title : Field Operator - Cementing Job Location : Rivers Deadline : September 11, 2026 Quick Recommended Links The Field Operator - Cementing is responsible for supporting and executing cementing operations at well sites by operating, maintaining, and troubleshooting...
- ...Job title : Access Officer Job Location : Rivers Deadline : September 28, 2026 Quick... ...personnel, facilities, assets, information, and operations by controlling and monitoring the... ..., respect, vigilance, integrity, and customer service discipline when dealing with personnel...
- ...Job title : Regional Manager, Medical Operations Job Location : Rivers Deadline : September 21, 2026 Quick Recommended Links About the Role The Regional Manager, Medical Operations, will provide medical and operational leadership for Oceanic Health Management...
1.5 $ per day
...Job title : Subsea Operations Supervisor Job Location : Rivers Deadline : September 17, 2026 Quick Recommended Links Job Description Service dimensions: This position is ‘’Safety Critical’ ’: First contact in the ‘’Chain of Command” and occasionally acts as...- ...Job title : Sorting Hub Senior Operator - Port Harcourt Job Location : Rivers Deadline : September 13, 2026 Quick Recommended Links... ...processing times. Collaborate with Logistics, Warehouse, and Customer Service to coordinate inbound and outbound shipments....
- The Sales Officer will be responsible for identifying and onboarding customers for loan products, particularly within markets and small business environments. This is a field-based role that involves daily customer engagement. Key Responsibilities • Approach and engage...
- ...Job title : Data Entry Officer - Rivers Job Location : Rivers Deadline : October 03... ...The Data Entry Specialist ensures that customer accounts, product catalogues, inventory... ...contribution to a scalable, error - free operational foundation. Key Responsibilities Data...
- ...Job title : HR Officer Job Location : Rivers Deadline : October 01, 2026 Quick Recommended Links The successful candidate will... ...professional HR experience. Good understanding of general HR operations and the employee lifecycle. Practical experience in...
- ...Job Summary ~ The Field Collections Officer will be responsible for visiting customers with overdue loan repayments, negotiating repayment arrangements, conducting field investigations, and supporting recovery efforts within assigned locations. Key Responsibilities...
- ...Job title : Procurement Officer Job Location : Rivers Deadline : September 18, 2026 Quick Recommended Links Description Our... ...to support and execute procurement activities for projects and operational requirements. The role will be responsible for supplier sourcing...
- ...Job title : Security Officer Job Location : Rivers Deadline : September 19, 2026 Quick Recommended Links DESCRIPTION Supervise... ...security records, review emergency protocols, and investigate customer/staff complaints. Inspect, monitor, and ensure safe installation...
- ...What We Do At Moniepoint, we are a customer-focused community dedicated to crafting... ...growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location... ...adopt Moniebook POS into their daily store operations through structured, high-touch...
- ...Job title : Office Assistant Job Location : Rivers Deadline : October 01, 2026 Quick Recommended Links Job Summary Jumbo Health... ...Assistant to support the smooth running of our daily office operations. The successful candidate will be responsible for running official...
- ...Job title : HSE Officer Job Location : Rivers Deadline : September 20, 2026 Quick Recommended Links Job Description ~ We are... ...proactive HSE Officer to support our Health, Safety and Environmental operations. The successful candidate will help ensure compliance with HSE...
- ...Job title : Chief Financial Officer Job Location : Rivers Deadline : September 10, 2026 Quick Recommended Links About the Role... ...Company. The successful candidate will provide strategic and operational financial leadership, ensuring effective financial planning,...
- ...Job title : Front Desk Officer Job Location : Rivers Deadline : September 19, 2026 Quick Recommended Links Requirements Age:... ...skills. Must be friendly, approachable, and courteous. Good customer service skills and ability to interact professionally with...
- ...POSITION – LOAN SALES OFFICER Key Responsibilities: Identify and acquire new loan customers through field marketing and referrals Promote and sell the bank’s loan products to individuals and businesses Conduct credit assessments and ensure proper documentation...
- ...Job title : Secretary / Front Desk Officer Job Location : Rivers Deadline : September 25, 2026 Quick Recommended Links Responsibilities Receive and attend to customers professionally Handle calls, WhatsApp messages and customer enquiries Record incoming...
- ...Job title : Transport Officer - Port Harcourt Job Location : Rivers Deadline : September 25, 2026 Quick Recommended Links Job... ...vehicles Knowledge of warehousing, distribution, and maintenance operations Knowledge of QSR/Food Industry trends/ practices Job...
- Requirement ~ Candidates should possess a minimum of a Diploma in a relevant field. Application Closing Date Not Specified. How to Apply Interested and qualified candidates should submit their CV and Cover Letter to: using the Job Title as the subject...
- ...happiness for every African, everywhere. Job Title: Field Credit Officer Reports to: Regional Credit Manager Employment Type:... ...area to open business accounts with Moniepoint Engage customers to ensure optimal usage of accounts to allow them to qualify for...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Officer - Customer Operations. Be the first to apply!
