Lawyer - Hearing Case Manager

Job Summary:

The Hearing Case Manager (SSD) is responsible for managing client cases through the hearing stage, ensuring all information is accurate, up to date, and properly documented. This role requires consistent client engagement, thorough review of medical records, and close collaboration with attorneys and internal teams to support successful case outcomes.

Key Responsibilities:

• Maintain regular communication with clients (monthly or as required) to provide updates on case status and next steps.
  
• Handle inbound and outbound calls professionally while maintaining confidentiality, empathy, and a high level of client care.
  
• Conduct detailed client interviews to gather, verify, and update medical, personal, and case-related information.
  
• Review medical records thoroughly to confirm accuracy, treatment history, and relevant timelines.
  
• Accurately document all client interactions, updates, and findings in a timely manner within the case management system.
  
• Escalate cases to attorneys or supervisors when necessary for further review or decision-making.
  
• Address client concerns, questions, and potential barriers (e.g., financial constraints or access to care) by providing appropriate solutions or escalating as needed.
  
• Collaborate with attorneys, supervisors, and team members to ensure case alignment and steady progression toward hearing readiness.
  

Requirements

Requirements:

• Strong communication skills (verbal and written) with the ability to engage clients empathetically.
  
• High attention to detail and accuracy in documentation and record review.
  
• Ability to manage multiple cases simultaneously and meet deadlines.
  
• Strong organizational and problem-solving skills.
  
• Proficiency in case management systems and basic computer applications.
  
• Proficiency in   Microsoft Office Suite (Word, Excel, Outlook) .
  

Compulsory Requirements:

• Minimum of a Second Class Lower (2:2) Bachelor’s Degree in Law (LL.B).
  
• Must have been called to the Bar.
  
• Availability to work   on-site in Abuja (CBD)  from  2:00 PM – 11:00 PM WAT . A company-provided shuttle service is available for evening transportation to designated drop-off points.
  

Preferred Qualifications:

• Prior experience in case management, legal support, or SSD-related roles.
  
• Familiarity with medical records review and hearing preparation processes.
  
• Working knowledge of   Salesforce CRM .
  

Benefits

Pension Provision
Pay: ₦200,000.00 per month