Project Officer - Cash and Asset Transfer, Maiduguri

Job Summary:

Under the Emergency Child Health project, S/he will coordinate and deliver various Red Rose, YouTrack and other ICT4D related services per established agency ICT4D policies, procedures, and service standards to support high-quality distribution. S/he will provide responsive, professional service and technical support to CRS and JDPC staff to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities:

Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.  Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.  Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.  Configure and maintain applications and CAT devices as per the CAT Strategy.  Responsible to provide and withdrawing CAT access to staff . Communication with CAT platform service provider. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information. In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.  Provide input to budget for ICT4D related expenses. Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs. Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications. Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.  Export of campaigns data from CAT platform to Vector control team. Export data from YouTrack platform and support with accountability reports. Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D. Directly provide user training and training support. Create materials and presentations for trainings and reports. Create and maintain inventory on training document versions, software, applications and reports. Maintaining documentation of processes, procedures and troubleshooting guides. Assess user capacity and suggest trainings on areas in need of improvement.

Required Languages – English, Hausa

Travel - Must be willing and able to travel up to 20 %.

Knowledge, Skills and Abilities

Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation. Minimum of two years of work experience in a position with similar responsibilities. Able to maintain confidential information. Proactive, resourceful, solutions-oriented and results-oriented. Demonstrated experience building ICT4D capacity with professional staff. Knowledge of ICT4D trends, applications, and technologies. Knowledge of MS Project and Office applications. Expert-user level knowledge of agency-supported ICT4D solutions. Solid knowledge of backup and disaster recovery systems. Strong client-service focus; able to work with diverse groups of people in a team-oriented environment. Skilled in obtaining information necessary to accomplish duties. Able to prioritize work, multi-task and meet deadlines. Problem analysis and problem resolution at functional level. Able to quickly research, learn, and implement new technologies.

Preferred Qualifications

Cultivates Constructive Relationship. Promotes Learning. Able to communicate technical ideas and concerns in a non-technical environment. Able to adapt and learn. Willingness and ability to travel to field locations and sometimes on short notice.

Supervisory Responsibilities (if none, state none)

Key Working Relationships:

Internal: Emergency Coordinator, Sector Advisors, Project Manager, MEAL coordinator, MEAL officer,  Partner Accountability Officers and Partner Project Officers

External: Red Rose Team, You Track, end-users, etc.

Basic Qualifications

Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree Minimum of 4 years of relevant field-based experience support emergency projects. 

Agency Competencies (for all CRS Staff):

Personal Accountability – Consistently takes responsibility for one’s own actions.  Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others – Works effectively in intercultural and diverse teams. Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset – Understands role in translating, communicating, and implementing agency strateg y and team priorities.

Safeguarding:

CRS is committed to ensuring the safety and well-being of all people who interact with our work. We uphold the highest standards of safeguarding and expect all staff and partners to respect and protect the dignity and rights of everyone from any form of harm, abuse, harassment, or exploitation. All staff are required to follow CRS’s safeguarding policies and procedures and to complete mandatory safeguarding e-learning courses upon hire and on an annual basis.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.