Operations Officer

Role Purpose

• The Operations Officer is responsible for the accurate, efficient and compliant execution of the Bank’s day-to-day operational activities.
• The role supports transaction processing, customer account administration, KYC activities, loan and investment booking, reconciliations, card operations, branch controls and operational reporting while ensuring adherence to regulatory requirements, internal policies and service standards.

Key Responsibilities

• Process and document account opening, account updates, dormant account reactivation, customer requests and other operational activities in line with KYC and regulatory requirements.
• Manage and review KYC activities, including customer onboarding, account updates, BVN/NIN verification and other identification requirements.
• Ensure customer records and supporting documentation are complete, accurate and compliant with internal and regulatory standards.
• Support the processing, verification, documentation and booking of loans and investments, ensuring all required approvals, supporting documents, system entries and post-booking controls are completed accurately.
• Manage ATM card operations, including requests, issuance, activation, replacement, PIN-related requests, inventory monitoring, custody and reconciliation.
• Process approved banking transactions, including transfers, deposits, withdrawals, payments, account maintenance and other operational requests.
• Demonstrate strong proficiency in the core banking application, including customer account management, transaction posting, reversals, approvals, transaction monitoring and generation of operational reports.
• Support teller-related activities where required, including cash management, till balancing, cash-limit monitoring and resolution of transaction exceptions.
• Conduct daily operational checks and reconciliations, investigate discrepancies and ensure timely resolution of identified exceptions.
• Monitor transaction flows and escalate failed, delayed, unusual, suspicious or potentially fraudulent transactions appropriately.
• Work closely with Finance, Reconciliation, Settlement, Compliance, Risk, IT, Customer Experience and other relevant teams to resolve operational issues.
• Maintain proper custody, filing and documentation of operational records with clear audit trails.
• Support branch opening and closing procedures, cash and vault controls, ATM/card operations, POS activities and other assigned branch functions.
• Monitor operational SLAs and ensure customer requests and transactions are completed within approved turnaround times.
• Prepare and submit accurate weekly and monthly operational reports covering transaction volumes, reconciliations, exceptions, cash positions, outstanding issues and other assigned metrics.
• Identify process gaps and recommend improvements to strengthen operational efficiency, internal controls and customer experience.
• Ensure compliance with CBN regulations, KYC/AML/CFT requirements, internal policies, SOPs and applicable regulatory standards.
• Support effective branch management and operational continuity.
• Perform other duties as assigned by the Branch Operations Lead or Head of Operations.

Required Qualifications & Experience

• Minimum of an HND or Bachelor’s Degree in Accounting, Finance, Economics, Business Administration or a related discipline.
• 2–3 years’ relevant experience in banking operations, preferably within a commercial bank, microfinance bank, fintech or other financial institution.
• Proven experience using a Core Banking Application (CBA) and other banking or financial technology platforms.
• Good understanding of banking operations, transaction processing, reconciliations, KYC requirements and internal controls.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Strong numerical, analytical and problem-solving skills.

Required Competencies:

• Core banking system proficiency
• Banking operations knowledge
• Transaction processing and reconciliation
• Account opening and KYC administration
• Loan and investment booking
• ATM/card operations
• Cash and operational controls
• Risk and compliance awareness
• Attention to detail and accuracy
• Reporting and analytical capability
• Customer service orientation
• Problem-solving and decision-making
• Communication and interpersonal skills
• Teamwork and collaboration
• Integrity and confidentiality
• Branch operations management.

Application Closing Date
26th October 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title and their preferred location (Ibadan, Ogbomoso or Saki) as the subject of the email.

Note

• Qualified female candidates are encouraged to apply.
• Only shortlisted candidates will be contacted.

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