Sales Operations Manager
Iknorbert Communications Limited
Job Description
- We are seeking a highly organized and strategic Sales Operations Manager to oversee the day-to-day business activities of our mobile devices, phone accessories and Solar (Energy) enterprise.
- A Sales Operations Manager in a mobile phones, accessories and Solar (Energy) business oversees day-to-day sales operations, supply chain management, and control.
- They ensure wholesale and retail outlets run efficiently, manage vendor relationships, drive revenue targets, and optimize customer service to maximize profitability.
Key Responsibilities
Inventory & Supply Chain Management:
- Maintain optimal stock levels of fast-moving smartphones, tablets, and high-demand accessories (e.g., chargers, cases, screen guards) and Solar to prevent stock-outs.
- Oversee procurement, customs clearing (for imported products), and secure warehousing/logistics.
- Conduct regular stock audits and implement strategies to minimize shrinkage, theft, and damage.
- Sales & Retail Operations: Monitor sales performance across all physical wholesales and retail stores platforms
- Set and track Key Performance Indicators (KPIs) for Team Leads and floor sales
Customer Service & After-Sales Support:
- Ensure excellent customer experiences, from in-store product demonstrations to after-sales support.
- Manage the end-to-end warranty claim process, device returns, and repairs in Team Leadership & Administration
- Train, and mentor retail staff, ensuring they have deep product knowledge and excellent sales techniques.
- Manage staff scheduling, attendance, and performance-based incentive programs across all locations.
- Oversee daily cash reconciliations, petty cash management, and revenue reporting.
- Monitor budgets and identify cost-reduction opportunities to maximize profit margins.
Requirements
- Education: Bachelor’s Degree in Business Administration, Operations Management, or a related field.
- Experience: 5 - 12 years of progressive operational experience, preferably in retail, consumer electronics, or telecommunications.
- Skills: Strong understanding of supply chain logistics, proficiency with Accounting Software.
- Competencies: Strong leadership, data-driven decision-making, problem-solving, and the ability to work under pressure
- Knowledge of Microsoft Suite (Word, PowerPoint, Excel, etc is mandatory.
Application Closing Date
30th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the email.
Note : Only candidates resident or who have accomodation in Portharcourt, Rivers State should apply.
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