Loan Collection / Recovery Agent - SCALE

Job title : Loan Collection / Recovery Agent - SCALE

Job Summary

• SCALE is Renda's Value-Added Services (VAS) and Credit platform that powers essential mobility solutions such as vehicle repairs, fueling, insurance, CNG conversion, and financing.
• Through SCALE, we support drivers, fleet owners, and operators with access to tailored financial and operational services.
• We are seeking diligent and result-oriented Loan Collection/Recovery Agents to support the timely repayment of loans and enforce agreed repayment terms. The ideal candidate will have strong interpersonal skills, persistence, and a commitment to maintaining professionalism while driving results.

Key Responsibilities

• Engage directly with SCALE beneficiaries to recover outstanding loan repayments.
• Educate beneficiaries on repayment terms, timelines, and the implications of default.
• Negotiate and document revised payment plans where necessary.
• Maintain accurate logs of repayment efforts and report daily activities.
• Escalate unresolved or high-risk accounts following internal recovery protocols.
• Collaborate with the finance, risk, and VAS teams to reconcile account statuses.
• Ensure all recovery efforts comply with company policies and regulatory standards.

Key Performance Indicators (KPIs)

• Loan recovery rate (%)
• Repayment promise-to-actual conversion rate
• Number of successful recoveries per period
• Accuracy and timeliness of recovery reports
• Compliance with escalation and documentation procedures

Key Qualifications & Requirements

• 35 years of experience in loan collection, debt recovery, or credit control.
• Strong negotiation, communication, and problem-solving skills.
• High level of professionalism, integrity, and persistence.
• Ability to work independently, manage multiple accounts, and meet deadlines.
• Familiarity with basic reporting tools (e.g., Google Sheets, Excel).
• Fluency in English (local language proficiency is an added advantage).