Front Desk / Customer Service Officer

Job title : Front Desk / Customer Service Officer

Key Responsibilities

• Greet and welcome customers/clients
• Handle customer inquiries and resolve issues via phone, email, and social media
• Manage front desk operations and maintain a clean and organized workspace
• Provide excellent customer service and support through various channels (in-person, phone, email, social media)
• Create and schedule engaging content on social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.)
• Monitor and respond to customer comments and messages on social media
• Collaborate with team members to ensure consistent brand messaging and customer experience.

Requirements

• Excellent communication and interpersonal skills
• Customer service experience (preferably in a front desk or social media role)
• Strong knowledge of social media platforms and tools
• Ability to create engaging content and respond to customer inquiries in a timely manner
• Basic graphic design skills (optional but preferred)
• Friendly and professional demeanor.

Goals:

• Deliver exceptional customer experiences through multiple channels
• Build strong relationships with customers/clients through social media and in-person interactions
• Increase brand awareness and engagement through social media content
• Ensure consistent and timely responses to customer inquiries
• This role requires a tech-savvy and customer-focused individual who can effectively manage front desk operations, provide excellent customer service, and engage with customers through social media.