Travel Desk Officer

Job title : Travel Desk Officer

Role Overview

• The Travel Desk Officer will manage local and international travel arrangements for executive management, expatriates, and general staff.
• The role will also coordinate expatriate immigration documentation, ensure compliance with the company’s travel policy, and provide general administrative support to the HR department as required.
• The ideal candidate must demonstrate professionalism, integrity, accountability, and respect for established policies and reporting lines.
• He or she must be organized, dependable, receptive to feedback, and proactive in communication, with the ability to take ownership of responsibilities, exercise sound judgment, and ensure compliance with company policies and procedures while handling competing priorities and sensitive matters with discretion.

Key Responsibilities

• Coordinate local and international flight bookings, hotel reservations, airport transfers, and other travel logistics for executives, expatriates, and general staff.
• Manage travel itineraries, ticket changes, cancellations, rescheduling, and urgent travel requests.
• Coordinate visa applications and renewals for employees travelling on official assignments.
• Manage expatriate immigration documentation in Nigeria, including Combined Expatriate Residence Permit and Aliens Card, Expatriate Quota (EQ), STR visas, Temporary Work Permits, and other applicable immigration approvals, as relevant to the organization’s expatriate workforce.
• Track the validity and expiry dates of expatriate permits and supporting documents, ensuring timely renewals and compliance with applicable requirements.
• Liaise with the Nigeria Immigration Service, relevant government agencies, embassies, consulates, immigration consultants, and approved service providers on travel and expatriate matters.
• Coordinate expatriate arrivals, departures, airport pickups, accommodation, and other related logistics.
• Provide efficient, professional, and confidential travel support to executive management while managing travel requests across all employee levels.
• Enforce compliance with the company’s travel policy, including approval procedures, approved travel classes, accommodation limits, and booking guidelines; escalate exceptions to the appropriate authority.
• Liaise with travel agencies, airlines, hotels, and other service providers to obtain competitive rates and quality service.
• Monitor travel expenditure, maintain accurate records, and follow up on refunds, unused tickets, and travel credits.
• Maintain an up-to-date register of travel bookings, expatriate documentation, and renewal deadlines.
• Provide general administrative support to the HR department including onboarding, documentations, insurance policy management and/or others as assigned.

Requirements and Experience

• HND or Bachelor’s degree in Business Administration, Human Resource Management, Hospitality, Tourism, or a related discipline.
• 4–5 years of relevant professional experience, including hands-on experience working as a Travel Desk Officer or in a similar corporate travel management role.
• Demonstrable experience managing end-to-end travel arrangements for executive management, expatriates, and employees across all organizational levels.
• Practical experience coordinating local and international trips, flight bookings, hotel reservations, and complex itinerary changes.
• Experience managing expatriate immigration documentation and coordinating relevant Nigerian permits, visas, and renewals.
• Experience in the travel industry, such as working with a travel agency or travel management company, will be an added advantage.
• Good knowledge of corporate travel policies, approval processes, cost control, and vendor management.
• Strong organizational, negotiation, communication, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook, with strong attention to detail and confidentiality.

Key Competencies:

• Executive-level service delivery and professionalism.
• Strong travel coordination and vendor management skills.
• Knowledge of Nigerian expatriate immigration processes.
• Policy enforcement and cost-conscious decision-making.
• Excellent record management, follow-through, and time management.