Channel Partnership Officer
HR Leverage Ghana
JOB DESCRIPTION
Channel Partnership Officer
(Mobile Phone Distribution Sector)
Client Company:CHENXEE – Mobile Phone Distribution
Recruitment Partner:HRLeverage Ghana Limited
Department:Business Development / Commercial
Reports To:Business Development Manager / Head of Sales
Location:[Client Location], Ghana
Employment Type:Full-Time
Experience:1–3 Years in Sales, Channel Management, Business Development, or Distribution
ABOUT THE COMPANY
CHENXEE is a leading player in Ghana’s mobile phone distribution industry, supplying and supporting a wide network of distributors, dealers, retailers, and resellers across the country. HRLeverage Ghana Limited has been appointed as the exclusive recruitment partner for this search.
ROLE SUMMARY
The Channel Partnership Officer will serve as the primary liaison between the company and its network of business partners distributors, dealers, retailers, and resellers within the mobile phone distribution value chain. The role is responsible for maintaining strong partner relationships, driving sales targets through the partner network, and ensuring smooth communication and coordination between internal teams and external partners.
KEY RESPONSIBILITIES
- Partner Relationship Management
- Act as the primary point of contact between the company and its business partners/distributors.
- Onboard new channel partners and maintain relationships with existing ones.
- Conduct regular visits/calls to partner locations to strengthen relationships.
- Support partners with training on new products, features, and promotions.
- Sales Performance & Partner Development
- Communicate company policies, pricing, promotions, and product updates to partners.
- Monitor and drive partner performance against agreed sales targets.
- Track partner order patterns, stock levels, and market feedback.
- Partner Support & Issue Resolution
- Resolve partner queries, complaints, and operational issues promptly.
- Coordinate with logistics/warehouse teams to ensure timely order fulfillment for partners.
- Escalate high-value or complex partner issues to management as needed.
- Market Development & Reporting
- Identify opportunities to expand the partner network within the assigned territory.
- Prepare periodic reports on partner performance, sales trends, and market intelligence.
TARGETS & KPIs
- Achieve monthly/quarterly sales volume targets through the assigned partner network.
- Maintain a minimum partner retention rate (e.g., 90%+).
- Onboard a set number of new partners per quarter.
- Resolve partner complaints within an agreed turnaround time.
- Maintain regular partner visit/contact frequency (e.g., weekly/bi-weekly).
QUALIFICATIONS & REQUIREMENTS
Education
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
Experience
- 1–3 years’ experience in sales, channel management, business development, or distribution (phone/electronics/FMCG industry experience is an advantage).
Skills & Competencies
- Strong interpersonal and relationship-management skills.
- Target-driven with a results-oriented mindset.
- Good negotiation and problem-solving abilities.
- Excellent verbal and written communication.
- Ability to work independently and manage multiple partner relationships.
- Comfortable with fieldwork/travel to partner locations.
- Basic proficiency in MS Excel/Google Sheets for tracking and reporting.
- Willingness to work under pressure and meet deadlines.
HOW TO APPLY
Qualified candidates should send their CV and a compelling cover letter highlighting relevant experience to View email address on my360career.com. Please quote “Channel Partnership Officer” as the subject of the application.
This recruitment is being managed exclusively by HRLeverage Ghana Limited on behalf of the client company. Only shortlisted candidates will be contacted.
More Information
- Experience Level Junior
- Total Years Experience 0-5
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