Insurance & Claims Officer

Job Summary: 

The Insurance & Claims Officer will be responsible for coordinating and managing all company insurance policies, ensuring timely renewals, proper documentation, and efficient handling of claims. The role involves liaising with insurance brokers and providers to ensure adequate coverage and prompt resolution of claims in line with company operations.

Key Responsibilities:

• Maintain an up-to-date register of all company insurance policies (e.g. motor, plant & machinery, contractors’ all risk, group life, etc.)
• Track policy expiration dates and ensure timely renewals to avoid lapses in coverage
• Liaise with insurance brokers and companies on policy placement, renewals, and endorsements
• Coordinate and follow up on all insurance claims to ensure timely processing and settlement
• Gather and submit required documentation for claims (incident reports, photos, estimates, etc.)
• Monitor claims status and provide regular updates to management
• Ensure all insurance certificates and documents are properly filed and easily accessible
• Support project teams with insurance-related documentation and compliance requirements
• Review insurance policies to ensure alignment with company operations and contractual obligations
• Assist in verifying insurance requirements in contracts and agreements
• Provide periodic reports on insurance coverage, renewals, and claims status

Requirements:

• Bachelor’s degree in Insurance, Business Administration, Finance, or a related field
• 1–3 years relevant experience in insurance administration, claims handling, or similar role
• Experience working with insurance brokers or companies is an advantage
• Basic understanding of corporate insurance policies (e.g. motor, asset, project-related insurance)
• Strong organizational and record-keeping skills
• Good communication and follow-up skills
• Proficiency in Microsoft Office (especially Excel)

Key Competencies:

• Attention to detail
• Strong follow-up and tracking ability
• Good interpersonal and negotiation skills
• Ability to manage multiple policies and deadlines
• Problem-solving mindset (especially for claims)

Preferred (Optional but Useful):

• Experience in construction, infrastructure, or engineering environment
• Professional certification (e.g. CIIN) is an added advantage.