Head of Operations, Verification & Compliance

Position Summary

• To build, lead, and continuously improve our Verification & Compliance Operations across Nigeria.
• If you are passionate about operational excellence, governance, compliance, quality assurance, and building scalable systems that inspire trust, then we invite you to join our growing leadership team.
• The Head of Operations, Verification & Compliance will provide strategic leadership for all operational activities, field verification processes, compliance management, quality assurance, and service delivery across Swift Verified Homes' national operations.
• The successful candidate will be responsible for designing, implementing, and continuously improving operational systems that guarantee service excellence, regulatory compliance, operational efficiency, customer satisfaction, and sustainable business growth.
• This executive leadership role requires an experienced professional with exceptional operational management, investigative capabilities, stakeholder management, risk management, people leadership, and business process improvement expertise.

Key Responsibilities
Operations Leadership:

• Lead and coordinate all operational activities across SVH offices nationwide.
• Develop and implement operational strategies that improve productivity, efficiency, profitability, and service quality.
• Design, implement, and continuously improve Standard Operating Procedures (SOPs) across all operational units.
• Ensure seamless collaboration between Verification, Legal, Compliance, Customer Experience, Technology, and Business Development teams.
• Drive operational excellence through continuous process improvement initiatives.
• Prepare monthly operational reports and strategic recommendations for Executive Management.

Verification & Field Operations:
Provide strategic leadership for nationwide property verification and due diligence services, including:

• Property Verification
• Ownership Verification
• Title Verification
• Document Authentication
• Site Inspections
• Physical Property Assessments
• Occupancy Verification
• Developer Verification
• Estate Verification
• Community Intelligence Reports
• Asset Verification
• Tenant Verification
• Mortgage Verification Support
• Commercial Property Due Diligence

Ensure every verification engagement is delivered with:

• Accuracy
• Professionalism
• Timeliness
• Evidence-based reporting
• High-quality documentation
• Strict compliance with company standards

Compliance & Risk Management:

• Develop and oversee comprehensive compliance frameworks covering:
  • Internal operational policies
  • Regulatory requirements
  • Real estate industry best practices
  • AML/KYC compliance (where applicable)
  • Fraud prevention initiatives
  • Documentation standards
  • Investigation protocols
  • Data privacy and confidentiality
• Identify operational risks, recommend mitigation strategies, and ensure strict adherence to regulatory and internal compliance standards.

Quality Assurance:

• Develop and maintain quality assurance systems that ensure:
  • Consistency in verification reports
  • Accuracy of findings
  • Compliance with company standards
  • Excellent customer experience
  • Continuous operational improvement
• Conduct routine operational audits across all locations and ensure corrective actions are effectively implemented.

Team Leadership & Performance Management:

• Provide leadership, coaching, and supervision for:
  • Regional Operations Managers
  • Verification Supervisors
  • Verification Officers
  • Compliance Officers
  • Quality Assurance Officers
  • Field Investigation Teams
  • Operations Support Personnel

Responsibilities include:

• Performance Management
• Workforce Planning
• Recruitment Support
• Staff Development
• Coaching & Mentoring
• Performance Reviews
• Productivity Monitoring
• Succession Planning

Process Improvement & Technology:
Champion operational innovation by:

• Improving verification workflows
• Enhancing digital reporting systems
• Reducing turnaround time
• Developing operational dashboards
• Leveraging GIS, digital mapping, and verification technologies
• Improving customer communication systems
• Driving automation across operational processes

Stakeholder Management:

• Build and maintain strategic relationships with:
  • Property Developers
  • Estate Associations
  • Government Agencies
  • Land Registries
  • Surveyors
  • Legal Practitioners
  • Financial Institutions
  • Corporate Clients
  • Regulatory Authorities
• Represent Swift Verified Homes at strategic meetings, industry engagements, and regulatory interactions.

Reporting & Business Analytics

• Develop executive dashboards and management reports covering:
  • Verification volumes
  • Service turnaround time
  • Operational efficiency
  • Customer satisfaction
  • Compliance performance
  • Staff productivity
  • Operational risks
  • Revenue support metrics
• Provide actionable recommendations that support informed decision-making and continuous business improvement.

Key Performance Indicators (KPIs)
Success in this role will be measured through:

• Reduced verification turnaround time
• Increased customer satisfaction ratings
• Zero major compliance breaches
• High verification report accuracy
• Operational cost optimization
• Increased staff productivity
• Strong quality assurance performance
• Growth in successful verification engagements
• Timely project execution
• Strong governance across nationwide operations

Travel Requirements

• This role provides strategic oversight for Swift Verified Homes' nationwide operations.
• The successful candidate must be willing and able to undertake regular travel across Nigeria to supervise regional operations, conduct quality assurance visits, engage stakeholders, support business expansion initiatives, and ensure consistent operational excellence across all locations.

What Success Looks Like
Within the first twelve (12) months, the successful candidate should have:

• Built a highly efficient nationwide operations structure.
• Reduced verification turnaround time significantly.
• Improved customer satisfaction across all service lines.
• Strengthened compliance and governance frameworks.
• Standardized operational procedures nationwide.
• Improved reporting, business intelligence, and operational visibility.
• Increased productivity while maintaining exceptional service quality.
• Positioned Swift Verified Homes as one of Nigeria's most trusted Property Verification and Compliance organizations.

Qualifications & Experience
Applicants should possess:

• Bachelor's Degree in Business Administration, Estate Management, Law, Surveying, Urban & Regional Planning, Engineering, or related disciplines.
• A Master's Degree and relevant professional certifications will be an added advantage.
• 5–7 years progressive experience in Operations Management, Compliance, Risk Management, Property Verification, or Real Estate Operations.
• At least 3 years' experience in a senior leadership or managerial position.

Required Competencies
The ideal candidate should demonstrate:

• Strong leadership and people management skills
• Excellent operational planning capabilities
• Knowledge of Nigerian real estate regulations
• Experience in compliance and risk management
• Strong analytical and investigative skills
• Excellent report writing ability
• Project management expertise
• Financial and commercial awareness
• Strong negotiation and stakeholder management skills
• Excellent communication and presentation skills
• Sound decision-making ability
• Ability to thrive in a fast-paced environment
• High ethical standards, integrity, and professionalism
• Advanced Microsoft Office proficiency
• Experience using operational management software and digital reporting tools.

Compensation & Benefits
We recognize exceptional talent and offer a rewarding package that includes:

• Monthly Gross Salary: NGN300,000 – NGN350,000 (commensurate with experience and qualifications)
• Performance-Based Bonuses linked to operational and business performance
• Professional Development Opportunities
• Executive Leadership Training
• Career Advancement Opportunities
• Collaborative, innovative, and high-performance work environment
• Opportunity to build and lead one of Nigeria's most trusted nationwide property verification operations

Application Closing Date
17th July, 2026 (Friday). 

How to Apply
Interested and qualified candidates should send their updated Resumes/CVs to: View email address on hotnigerianjobs.com using “Head of Operations, Verification & Compliance” as the subject of the email.

Recruitment Process

• Our recruitment process is designed to identify exceptional professionals with the technical expertise, leadership capability, and operational excellence required for this strategic position.

Shortlisted candidates will progress through the following stages:

• Initial CV Screening
• Competency-Based Interview
• Operational Case Study / Practical Assessment
• Final Executive Interview with the Founder/Chief Executive Officer (CEO)
• Professional Reference and Background Checks
• Offer of Employment

Note

• Applicants must be residents of Nigeria or be willing to relocate if successful.
• We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws."

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