Reliance Care Officer (Arabic Speaking) - Rivers

Job title : Reliance Care Officer (Arabic Speaking) - Rivers

• We are seeking dynamic and ambitious self-starters who are  proficient in Arabic to join our team as Reliance Care Officer.
• In this role, you will be the first point of contact for our customers and stakeholders across our Egypt markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset.
• You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

Responsibilities
As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints in Arabic while maintaining a friendly and professional tone.
• Provide accurate and relevant information in Arabic to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging Arabic-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor's Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

Benefits

• At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness.

Here’s what you’ll enjoy:
Remote-First Environment:

• Work from anywhere while staying connected to a vibrant, collaborative team.

Competitive Salary and Benefits:

• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.

Premium Health Insurance:

• Comprehensive health coverage for you and your family, because your well-being comes first.

Unlimited Leave:

• Take the time you need when you need it—no limits, no questions.

Meaningful Impact:

• Play a key role in transforming customer experiences and shaping healthcare innovation.

Collaborative Work Culture:

• Join a supportive, inclusive, and team-focused environment that celebrates diversity.

Growth Opportunities:

• Access tools, mentorship, and resources to elevate your skills and career.

Learning & Development Allowance:

• We provide an allowance to support your ongoing professional growth and skill enhancement.