First Mile & Last Mile Manager

Job Overview

• The First and Last Mile Regional Manager will be responsible for leading and supervising pickup and delivery operations to ensure exceptional customer service and operational efficiency.
• This role involves managing a team of operators while driving performance improvements and maintaining compliance with safety and regulatory standards.

What You Will Be Doing

• Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations
• Assign daily tasks and routes to team members based on workload, priorities, and customer requirements
• Provide guidance, training, and support to team members to enhance their skills, productivity, and performance
• Conduct regular performance evaluations and provide feedback to team members to identify areas for improvement and recognize achievements
• Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, and vehicle utilization, and take corrective actions as necessary to meet or exceed targets
• Coordinate with internal stakeholders, including Warehouse Operations, Procurement, and Customer Service, to optimize logistics processes and resolve any issues or challenges
• Ensure compliance with all relevant transportation regulations, safety standards, and company policies and procedures
• Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance
• Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and a culture of continuous improvement

Requirements
What we are looking for:

• Bachelor's Degree in Logistics, Transportation, or a related field is a plus
• 5+ years of experience in logistics operations, transportation, or delivery services, including 2 years in a leadership or supervisory role
• Strong leadership and management skills, with the ability to motivate and inspire team members to achieve goals and deliver results
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members, clients, and other stakeholders
• Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment
• Proficiency in using technology tools and systems for route planning, tracking, and reporting (e.g., GPS, route optimization software)
• Ability to work independently with minimal supervision and as part of a team
• Candidates must be based in one of the following locations: Lagos, Owerri/Asaba, Oshogbo.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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