Cluster Control Officer (West)

Duties & Responsibilities

• RCOs shall work independently of clusters in the planning and execution of control review activities and maintenance of assurance oversight of branches under their purview.
• They are required to move around their assigned branches for periodic in-depth reviews.
• RCOs report functionally to Cluster Control Managers (CCM) to streamline reporting structure; but remain responsible for the following functions:
  • Maintain control oversight over assigned high risk branches 
  • Utilise existing branch control review template (as minimum control tests) for in-depth review of branch processes and procedures
  • Review various transactions of high-risk branches under their purview using daily IT Control reports provided and carry out periodic control reviews of loan performance and collaterals
  • Follow-up and track identified exceptions and ensure prompt resolution 
  • Increase the control consciousness of First Bank staff by close monitoring and training
  • Educate processors on key changes in the bank’s policies, processes, products and controls and improve processors’ understanding of processes and control by facilitating training sessions 
  • Encourage self-reporting of errors, control breaches and fraud incidents in branches
  • Carry out timely investigation and resolution of customers’ control related complaints 
  • Ensure strict compliance with Internal Control and Enhancement plans and programs.
  • Conduct investigations into fraudulent activities, unusual incident and other activities as may be required by the bank and report on findings to the Cluster Control Manager Conduct enhanced periodic on-the-spot-review of branch activities and report findings to the Cluster Control Manager
  • Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by Head, Control Techniques & Standards 
  • Ensure prompt rendition of month end and other reports of work done
  • Ensure complete documentation of all observed policy/procedural breaches observed 
  • during control review activities in the assigned high-risk locations
  • Ensure prompt closure of internal control, regulatory, and Internal Audit exceptions observed and raised during the conduct of control /audit activities and subsequently tracking of unclosed exceptions. 
  • Escalate unclosed exceptions through the business operational risk structure, line reporting channels or Business Executive for further engagement.
  • Ensure implementation of process enhancement and improved control strategy in the assigned high-risk branches.
  • Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers, UORM/BORM/Line Executive) on noted exceptions.
  • Escalation of process gaps to Head, Control Techniques & Standards for stakeholder engagement and enhancement as may be required
  • Provide on the job training to Branch Operators in assigned high-risk branches and provide control advisory and decision support service to Branch Managers and Branch Team
  • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
  • As part of the Bank’s Operational Risk Management Framework, identify, assess and report new risks, issues and incidents in identified high-risk branches and escalate to UORM/BORM/Process Owner/Line Executive for resolution and tracking.

Job Requirements

• Minimum Education: First Degree preferably in a numerate discipline; higher degrees / MBA / Possession of professional certification in accounting, Banking or related discipline.
• Experience: Minimum experience – 5 years in Internal Control /Audit Function.

Application Closing Date
20th October, 2025; 11:03AM.

How to Apply
Interested and qualified candidates should:

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