Business Development Executive

Role Summary

• The Business Development Executive is responsible for driving business growth by identifying new business opportunities, generating qualified leads, acquiring new customers, and managing customer relationships.
• The role owns the entire customer lifecycle from prospecting and sales through onboarding, account management, renewals, upselling, and cross-selling to ensure long-term customer value and revenue growth.

Key Responsibilities
Business Development & Prospecting:

• Identify and pursue new business opportunities through cold calling, telemarketing, emails, networking, referrals, events, and digital channels.
• Research target markets, organisations, and decision-makers.
• Generate and qualify leads.
• Build strategic relationships with prospective customers and partners.

Sales & Customer Acquisition:

• Conduct discovery meetings to understand customer needs.
• Present EnrolWeb's products and solutions.
• Prepare quotations, proposals, and commercial offers.
• Negotiate and close new business opportunities.
• Meet assigned revenue and customer acquisition targets.

Account Management:

• Serve as the primary relationship manager for assigned customer accounts.
• Build long-term relationships to ensure customer satisfaction and retention.
• Manage renewals, upselling, and cross-selling opportunities.
• Conduct periodic customer reviews and identify opportunities for account growth.
• Ensure prompt follow-up on customer enquiries and requests.

Pipeline & CRM Management:

• Maintain an active pipeline of qualified opportunities.
• Update all customer interactions and opportunities in the CRM.
• Track prospects from lead through to closed business and ongoing account management.
• Ensure timely follow-up on all opportunities.

Collaboration:

• Work closely with Digital Marketing on lead generation campaigns.
• Coordinate with Service Delivery to ensure smooth customer onboarding and excellent service delivery.
• Work with Finance on quotations, invoicing, and payment follow-up where required.

Reporting:

• Submit weekly reports on:
  • Prospecting activities
  • Qualified leads generated
  • Sales pipeline
  • Revenue achieved
  • New customers acquired
  • Renewals and upsells
  • Customer account status

Key Performance Indicators (KPIs)

• New business revenue achieved
• Number of new customers acquired
• Number of qualified prospects generated
• Number of qualified meetings conducted
• Sales conversion rate
• Active pipeline value
• Customer retention and renewal rate
• Upsell and cross-sell revenue
• CRM accuracy and activity compliance
• Customer satisfaction and relationship management

Required Skills:

• Strong business development and prospecting skills
• Excellent communication and presentation skills
• Relationship-building and customer management skills
• Negotiation and closing skills
• Commercial awareness and business acumen
• Ability to use CRM and sales tools effectively
• Good understanding of technology solutions, including cloud services, Microsoft 365, Zoho, web hosting, domains, website development, and cybersecurity
• Self-motivated, target-driven, and results-oriented
• Strong organisational and time management skills

Application Closing Date
4th October, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the job title as the subject of the email.

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