Relationship Manager - Business Banking

About the company

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch informative video.

The Relationship Manager - Business Banking is primarily responsible for driving merchant and business lending sales, with a strong focus on growing the loan book profitably across assigned merchant segments. The role combines aggressive loan origination, disciplined portfolio management, and transaction-led merchant engagement through online and offline payment solutions (POS). Relationship management is leveraged to drive lending penetration, utilization, and repayment performance.

Key Responsibilities

Merchant & Business Lending.

• Originate and close merchant and SME loan deals across key sectors including FMCG, Mobile & Electronics, Fashion, household Goods, Building Materials, retail chains, amongst others
• Own end-to-end loan sales execution: prospecting, on-boarding, credit documentation, disbursement coordination, and post-disbursement monitoring
• Build, grow, and actively manage a high-quality loan book, ensuring strong utilization, healthy repayment behavior, and minimal delinquency
• Drive repeat borrowing and loan up-sell by deepening lending penetration within existing merchant portfolios
• Work closely with credit and risk teams to ensure quality underwriting while meeting aggressive lending targets
• Achieve and exceed assigned loan volume, loan value, and portfolio growth targets for the region

Portfolio, Performance & Market Management

• Monitor daily, weekly, and monthly KPIs across loan disbursement, portfolio quality, repayment, and transactions
• Actively drive to meet and exceed lending and payments performance targets
• Conduct regular merchant visits to drive loan performance, address risks early, and unlock new lending opportunities
• Track market and competitor lending trends and provide insights to management to improve product and pricing strategies

Offline Payments Acquiring

• Drive adoption of offline payment solutions (POS terminals) as an enabler for lending and transaction visibility
• Ensure lending merchants actively process transactions via POS to support credit assessment and repayment tracking
• Monitor merchant activity, follow up on inactive terminals, and coordinate POS retrieval when required
• Grow regional transaction volume, value, and revenue in alignment with lending objectives

• Bachelor's degree in Sales, Marketing, Finance, Business Administration, or a related discipline
• 6-8 years of experience in merchant lending, SME lending, business banking, or fintech credit sales
• Strong understanding of cashflow-based lending, merchant underwriting, and loan portfolio management
• Experience acquiring and managing a lending portfolio of a minimum of N2B+
• Proven track record of loan book growth and sales target achievement
• Highly results-driven, commercially minded, and execution-focused
• Excellent communication, negotiation, and relationship management skills

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes
• Technical interview with the hiring manager for 30 to 60 minutes