Relationship Officers (Personal & Retail Banking)
Careers Verified Limited (27 Positions)
Job Summary
- We are seeking a Relationship Officer – Personal & Retail Banking to drive customer acquisition, relationship management, deposit mobilization, and revenue growth within the retail banking segment.
- The successful candidate will be responsible for acquiring new customers, managing existing relationships, promoting banking products, and ensuring excellent customer experience while achieving assigned business targets.
Key Responsibilities
- Acquire new retail and personal banking customers through direct sales, referrals, networking, and business development activities.
- Build and maintain strong relationships with existing and prospective customers.
- Promote and sell retail banking products, including savings and current accounts, personal loans, credit cards, digital banking solutions, investments, insurance, and other financial products.
- Drive deposit mobilization and maintain a healthy customer portfolio.
- Identify customer financial needs and recommend appropriate banking products and solutions.
- Achieve assigned targets for customer acquisition, deposits, loans, transactions, and revenue generation.
- Develop and manage a pipeline of prospective customers and consistently follow up on leads.
- Conduct market visits and engage individuals, professionals, SMEs, corporate employees, and other target customer segments.
- Cross-sell and upsell relevant banking products to existing customers.
- Monitor customer accounts and identify opportunities for increased wallet share.
- Ensure proper documentation and compliance with KYC, AML, and other regulatory requirements.
- Resolve customer issues promptly and escalate complex matters when necessary.
- Maintain accurate records of customer interactions, sales activities, and pipeline development.
- Collaborate with branch teams and other business units to deliver excellent customer service.
- Prepare regular reports on sales performance, customer acquisition, portfolio growth, and business development activities.
- Stay informed about banking products, market trends, competitor offerings, and customer needs.
Key Performance Indicators (KPIs)
- New customer acquisition
- Deposit mobilization
- Loan/asset growth
- Revenue generation
- Customer retention
- Cross-selling and product penetration
- Active customer accounts
- Transaction volume
- Sales conversion rate
- Portfolio growth
- Customer satisfaction.
Requirements
- Bachelor's degree or HND in Business Administration, Economics, Accounting, Finance, Marketing, Banking & Finance, or any related field.
- 2–5 years of experience in retail banking, personal banking, relationship management, sales, or business development.
- Proven track record of achieving sales and business development targets.
- Strong knowledge of retail banking products and services.
- Excellent customer acquisition and relationship management skills.
- Strong communication, negotiation, and presentation skills.
- Ability to generate leads through networking and proactive business development.
- Strong numerical and analytical abilities.
- Good knowledge of KYC and basic banking compliance requirements.
- Ability to work independently and meet demanding targets.
Key Competencies:
- Customer Relationship Management
- Business Development
- Sales & Negotiation
- Deposit Mobilization
- Financial Product Knowledge
- Lead Generation & Conversion
- Communication & Presentation
- Target Orientation
- Problem Solving
- Networking
- Account Management
- Market Development.
Salary
N135,000 - N150,000 / month.
Application Closing Date
31st December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 20 hours ago
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