Front Desk Officer
200000 NGN per monthFull-time
Fort Knox Outsourcing
Job Description: Job Title: Front Desk Officer Location: Lagos Island Salary: 200,000 Job Type : Full Time
KEY ACCOUNTABILITIES
Oversee the efficient and effective handling of customer complaints through various channels. Investigate and analyze complaints to identify root causes and patterns. Collaborate with relevant departments to address and resolve customer issues promptly. Continuously review and enhance the complaint management process for efficiency and effectiveness. Implement improvements to prevent recurring issues and streamline resolution procedures. Work closely with cross functional teams to address systemic problems contributing to customer complaints. Stay abreast of industry regulations and ensure the bank's complaint management practices comply with all relevant laws and guidelines. Collaborate with legal and compliance teams to address regulatory concerns and implement necessary changes. Develop and maintain comprehensive reporting on complaint trends, resolutions, and customer feedback. Provide regular reports to senior management, highlighting key performance indicators and areas for improvement.QUALIFICATIONS
Bachelor's degree Proven experience in complaint management Excellent analytical and problem-solving skills. Effective communication and interpersonal skills. Ability to collaborate with cross functional teams. Knowledge of regulatory requirements related to complaint management. Over 3 years working experience in understanding of customer complaint management and regulatory complianceVacancy posted a month ago
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